Account Manager, Channel Partner

🕒 Junho 29

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Patch My PC

Patch My PC

11 - 50 funcionários

☁️ SaaS

🔐 Segurança

🏢 Corporativo

SaaS • Security • Enterprise

A Patch My PC é uma empresa especializada na automação do processo de gerenciamento de patches para departamentos de TI e Provedores de Serviços Gerenciados (MSPs). Integrando-se com o Microsoft Intune e ConfigMgr, a Patch My PC simplifica a instalação, atualização e gestão de aplicativos de terceiros. O serviço não só aumenta a segurança e conformidade, mas também melhora a eficiência operacional, permitindo que os usuários mantenham seus sistemas atualizados com mínimo esforço manual.

Descrição

• Own and manage relationships with assigned Channel Partners (MSPs, resellers, distributors), serving as the primary commercial point of contact. • Drive revenue growth and retention through partners by proactively managing renewals, identifying expansion opportunities, and supporting partner‑led new business. • Act as a trusted advisor to partners, aligning Patch My PC solutions to their business models, customer needs, and go‑to‑market strategies. • Retain responsibility for the end‑customer experience when customers engage directly, including onboarding support, issue resolution, commercial questions, and escalations, in coordination with the partner. • Orchestrate partner‑led opportunities end‑to‑end, including pipeline management, forecasting, and contract negotiations, while collaborating closely with internal teams. • Build strong product and industry knowledge to effectively position value, identify expansion opportunities, and support both partners and customers. • Maintain accurate account, opportunity, and pipeline data in Salesforce to support forecasting, prioritization, and partner execution.

🎯 Requisitos

• 5+ years of experience in B2B software sales or account management with a strong focus on channel partners (MSPs, resellers, distributors). • Demonstrated ability to own and grow partner relationships, influencing partner-led pipelines and delivering measurable revenue and retention outcomes. • Proven ability to manage renewals, expansions, and complex deal cycles through channel partners • Ability to balance partner ownership with responsibility for the end-customer experience when customers engage directly for onboarding, issue resolution, or commercial support. • Excellent communication, negotiation, and stakeholder management skills, with the ability to influence without direct authority. • A growth mindset; open to feedback, quick to adapt, and always looking to improve in a fast-evolving environment • High level of operational discipline, including accurate pipeline and account management in CRM systems (e.g., Salesforce).

🏖️ Benefícios

• 401k Match: Match 200% of contributions up to the first 5% of salary, resulting in a total potential match of 10%. • Medical, Dental, and Vision Coverage: Patch My PC covers 99% of premiums for both team members and dependents. • FSA/HSA. • Fertility benefits. • Parental leave. • Paid-time off (PTO). • Volunteer leave. • Charitable donation matching. • Tuition reimbursement. • Gym membership reimbursement. • Internet stipend. • Pet insurance.

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