Account Management Manager

🕒 Junho 29

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Absorb Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2003

💼 Consultoria

📣 Marketing

🏥 Saúde

💰 $59.000.000 Private Equity Round - Absorb LMS em 2017-09

Consulting • Marketing • Healthcare

A Absorb Software é uma fornecedora de sistemas de gestão de aprendizado (LMS) alimentada por IA que oferece uma plataforma em nuvem para treinamento empresarial, integração de novos funcionários, conformidade, aperfeiçoamento profissional, educação de clientes e capacitação de parceiros. Sua plataforma SaaS inclui criação de cursos, uma vasta biblioteca de conteúdos, relatórios e análises, integrações com sistemas HCM/CRM, e-commerce para venda de cursos e agentes de IA para personalizar o aprendizado e simplificar a administração. A Absorb tem como alvo equipes de RH, T&D, conformidade, sucesso do cliente e parcerias em organizações de todos os tamanhos, enfatizando escalabilidade, segurança e ROI mensurável.

Descrição

• Work with your account management reps, ensuring each has a deep understanding of the client’s needs and how Absorb can aid in achieving their goals and ultimately grow net dollar retention. • Manage and report key weekly/monthly operational metrics for team and individual performance • Collaborate with the marketing team to identify campaigns to drive qualified leads and grow the account managers pipelines. • Develop a trusted advisor relationship with senior client stakeholders and executive sponsors to look for additional sales opportunities within the account • Recruit, hire and nurture a world-class account management team • Lead account management team and support client communications leveraging tools including but not limited to Salesforce, Gainsight, Inbox AI, Atlassian Suite, and Zendesk

🎯 Requisitos

• 3+ years of experience leading SMB and Mid-Market account management teams. • Experience managing a gross revenue quota of $5M+ annually. • Great familiarity and success negotiating deals of $20-75k. • A hands-on leadership style, leading by example and focusing on the development of your team. • A strong understanding of how to build account plans and track individual performance and output against those plans. • A track record of accurately forecasting your team’s pipeline, anticipating/identifying trends and patterns in advance. • An analytical mindset, with the ability to turn metrics into decisions and present data in a meaningful and impactful way.

🏖️ Benefícios

• Fully remote-first work with flexible work arrangements • Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location • New Hire Equipment Allowance and monthly Flex Allowance to support your success • Endless opportunity for career growth and internal mobility • Employee driven DE&I programs