Vice President of Customer Growth

🕒 Junho 30

🌽 Illinois – Remoto

🌽 Illinois – Remote

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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PatientIQ

SiteLinkedInTodas as Vagas

11 - 50 funcionários

💼 Consultoria

📦 Logística

📣 Marketing

💰 $20.000.000 Series B em 2022-05

Consulting • Logistics • Marketing

A PatientIQ é uma plataforma de saúde focada em eficiência clínica e resultados dos pacientes. A empresa oferece soluções integradas ao prontuário eletrônico para implantação de programas de resultados relatados por pacientes e condução de estudos clínicos. Com sistemas como o ClinicalPRO e o ResearchPRO, a PatientIQ busca otimizar a coleta e análise de dados de resultados dos pacientes, atendendo a sistemas de saúde, práticas especializadas e empresas de dispositivos médicos. Confiada por mais de 700 organizações líderes em saúde, a PatientIQ melhora o cuidado com o paciente por meio de soluções escaláveis e automatizadas, aproveitando dados de resultados para melhoria da qualidade e avanços em pesquisa.

Descrição

• Own the full NRR and expansion ARR targets for PatientIQ — the primary commercial metric for this role. • Lead three teams: CS Enterprise (health systems, new strategic partners), CS Specialty Practice (specialty practices), and Outcomes Research & Registries (Provider, MedTech, Societies). • Carry and manage personal expansion quota; build and administer CSM-level expansion incentive plans tied to ARR growth. • Own the Strategic Account Program for named accounts — executive relationship management, multi-year expansion planning, and EBR cadence. • Build the CS-as-revenue operating model: playbooks, tooling, metrics, and team structure that treats CS as a growth engine, not a cost center. • Partner with the VP Provider Sales in a commercial pod model — aligned coverage of Enterprise and Specialty accounts from sale through expansion. • Drive the Enterprise/Specialty Practice bifurcation to full execution: differentiated service models, CSM ratios, and segment-specific expansion plays. • Develop and retain a high-performing team — coaching (CS Enterprise), (CS Specialty), and (Outcomes Research & Registries). • Oversee FY2027 headcount plan and capacity modeling.

🎯 Requisitos

• 8+ years in Customer Success, Account Management, or commercial CS leadership in B2B SaaS or health technology. • Proven track record carrying and exceeding expansion quota — you have personally owned NRR targets, not just supported them. • Experience building CS-as-revenue models: CSM incentive design, expansion playbooks, and tech-touch at scale. • Health system or clinical technology account management experience — you understand how health systems buy, renew, and expand. • Led teams of 10+ including CS Directors or senior individual contributors. • Demonstrated ability to grow NRR from 120%+ in a prior role. • Dual-track model experience: Enterprise and Specialty simultaneously, with differentiated service approaches. • HubSpot CRM fluency; data-driven approach to account health and expansion forecasting. • Ability to travel up to 50%

🏖️ Benefícios

• Great Benefits - top-notch health, dental, and vision insurance. Additional perks available, including 401K. • We are Mission Driven - our team is motivated to solve complex problems, drive medicine forward, and ultimately improve patient outcomes. • True Idea Meritocracy - great ideas win out. We encourage all team members to challenge the status quo because our mission demands this. • Flexible Time Off - we trust you to take the time you need when you feel it is appropriate, given your workload and responsibilities. No need to track it or save up. • World-Class Team - we’re at the top of our industry because of our employees. They’re the best investment we can make, and we never forget that. • Fast Growing - we are building the largest platform for healthcare providers, industry partners, researchers, and others to collaborate on the mission to improve patient outcomes.