Quality Assurance Analyst

🕒 Junho 4

🔔 Pennsylvania, Washington – Remoto

🔔 Pennsylvania – Remote ☕ Washington – Remote

💵 $70.000 - $105.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

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Patriot Growth Insurance Services, LLC

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2019

💸 Finanças

🤝 B2B

💰 Debt Financing em 2022-08

Insurance • Finance • B2B

Patriot Growth Insurance Services, LLC é um provedor líder de soluções de gestão de riscos e seguros, focado em promover o crescimento dos negócios e proteger metas pessoais. Com um compromisso em oferecer um serviço incomparável, eles capacitam corretores locais a oferecer opções de seguro abrangentes, adaptadas para atender às diversas necessidades de empresas e indivíduos. Ao aproveitar uma vasta rede de parceiros nacionais, eles se especializam em property & casualty e benefícios para funcionários, garantindo que seus clientes recebam a proteção e o suporte necessários para perseguir seus objetivos com confiança.

Descrição

• Conduct routine and targeted audits within the Agency Management System to evaluate compliance with established SOPs and workflows. • Review policy records, endorsements, renewals, and servicing activities to ensure accuracy, completeness, and proper documentation. • Assess workflow execution to confirm required processes, sequencing, and system controls are being followed consistently. • Identify errors, inconsistencies, process breakdowns, and compliance gaps while analyzing trends and recurring issues across teams. • Document audit findings, root causes, risks, and operational impacts in a clear and consistent manner. • Maintain audit logs, tracking tools, and reporting documentation to monitor quality metrics and performance trends. • Prepare and communicate audit summaries, findings, and recommendations to leadership and key stakeholders. • Provide constructive feedback and guidance to support issue resolution and improve procedural compliance. • Partner with Operations and Training teams to address workflow gaps, clarify procedures, and support continuous process improvement initiatives. • Assist with testing and validating new or revised SOPs and workflows within the Agency Management System. • Monitor quality and compliance results following training initiatives or process changes to evaluate effectiveness. • Identify misalignment between SOPs, system workflows, and user behavior and escalate concerns as appropriate. • Recommend practical improvements to workflows, documentation standards, and system utilization to strengthen operational consistency and quality. • Collaborate with agency leadership, internal departments, and external vendors to support quality assurance initiatives and operational objectives.

🎯 Requisitos

• 5+ years of experience in quality assurance, operations auditing, compliance, process review, or a related field. • Experience working within an Agency Management System or similar operational platform required. • Working knowledge of SOP-driven environments, quality control practices, and process improvement methodologies. • Bachelor's degree in Business Administration, Risk Management, Information Systems, Data Analytics, or a related field required. • Experience in insurance, financial services, or another regulated industry preferred. • Familiarity with Applied Epic, BenefitPoint, or similar agency management systems preferred. • Experience supporting internal audits, compliance initiatives, or operational improvement projects preferred. • Strong analytical and problem-solving skills with the ability to assess issues, identify root causes, and recommend solutions. • Ability to understand system workflows, data structures, and operational processes to support business objectives. • Excellent written and verbal communication skills with the ability to present findings and recommendations effectively. • Strong organizational and project management skills with the ability to manage multiple priorities and deadlines. • Proficiency with Agency Management Systems, Microsoft Office Suite, and project management tools. • Commitment to maintaining confidentiality and handling sensitive information with professionalism and integrity.

🏖️ Benefícios

• Medical, Dental, and Vision Benefits • Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs • Company paid Short-Term Disability, Long-Term Disability and Group Term Life • Company paid Employee Assistance Program • Paid Parental Leave • Paid holidays • Personalized PTO • 401(k) with employer match