Partner Service Manager

Vaga não está no LinkedIn

🕒 Julho 28

🐊 Florida, Illinois, +4 estados a mais – Remoto

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⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

🗣️🇪🇸 Espanhol obrigatório

🗣️🇫🇷 Francês obrigatório

🗣️🇳🇱 Holandês obrigatório

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Logo of Peak Technologies, Inc.

Peak Technologies, Inc.

501 - 1000 funcionários

📦 Logística

🏭 Manufatura

☁️ SaaS

Logistics • Manufacturing • SaaS

A Peak Technologies, Inc. é uma fornecedora global de soluções de cadeia de suprimentos, força de trabalho móvel e automação ponta a ponta que modernizam fábricas, otimizam armazéns, apoiam lojas de varejo e reinventam serviços de campo e entrega de última milha. A empresa fornece hardware (impressoras, scanners, computadores móveis, tablets, rádios), software (Peak Analytics, ferramentas de visibilidade de ativos e gerenciamento de rotulagem/armazém) e serviços (impressão e rotulagem, mobilidade gerenciada, reparo de equipamentos, gerenciamento de projetos, gerenciamento de despesas de telecomunicações, integração de robótica/automação e inteligência de automação habilitada por IA). A Peak atende clientes dos setores de manufatura, armazenagem, varejo, saúde e transporte com uma combinação de dispositivo como serviço, serviços gerenciados, consultoria e suporte no local.

Descrição

• Oversee and lead a team of 3rd party contractors utilizing the Field Nation platform. • Foster strong relationships with contractors to ensure high-quality service delivery and adherence to company standards. • Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines. • Implement performance metrics and monitor contractor performance, including adherence to service level agreements (SLAs), and implement corrective actions when necessary. • Collaborate cross-functionally with internal teams and clients to deeply understand project requirements and growth opportunities. • Develop innovative and competitive project pricing strategies aligned with company goals and tailored to client expectations. • Craft detailed Statements of Work (SOW) that not only outline project scopes but also position the company for revenue growth and client success. • Conduct regular reviews and analyses of contract pricing structures, identifying opportunities for revenue optimization and improved profitability. • Provide strategic recommendations for pricing adjustments based on market trends, competitive intelligence, and cost considerations. • Act as the driving force behind maximizing the value of the Field Nation platform for growth and revenue. • Proactively identify and troubleshoot technical issues, ensuring seamless platform utilization. • Develop and deliver training programs to internal teams and contractors, promoting efficient and effective platform utilization.

🎯 Requisitos

• Bachelor’s degree in business administration, Management, or a related field or experience. • Proven experience in 3rd party contractor management and project pricing. • Familiarity with service level agreements, contract pricing structures, and field service platforms. • Strong analytical and problem-solving skills. • Excellent communication and interpersonal abilities. • Ability to collaborate effectively with cross-functional teams. • Proficiency in data analysis and reporting tools.

🏖️ Benefícios

• Primary language used in daily operations is English. • Additional primary company languages include Spanish, French, and Dutch.

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