Team Lead – Business Support Operations

🕒 Julho 28

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Peak Support

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

📦 Logística

📣 Marketing

🏥 Saúde

Logistics • Marketing • Healthcare

A Peak Support é uma empresa boutique de Business Process Outsourcing (BPO), fornecendo soluções escaláveis para atendimento ao cliente, suporte técnico, vendas, marketing e operações de back-office. Com presença nas Filipinas, Estados Unidos, Colômbia e Europa Oriental, eles apoiam marcas inovadoras e de rápido crescimento em múltiplos setores como e-commerce, serviços financeiros, jogos, saúde e tecnologia. A Peak Support é dedicada a entregar qualidade excepcional e atenção personalizada, mantendo uma força de trabalho altamente qualificada e promovendo uma forte cultura corporativa. Sua missão é capacitar equipes para inovar e superar as expectativas dos clientes, garantindo segurança de dados e eficiência operacional.

Descrição

• Lead, coach, and develop a small cross-functional team supporting Accounting, Talent Acquisition, and Compliance. • Conduct regular one-on-one meetings, provide performance feedback, and support employee development. • Foster a collaborative, accountable, and high-performing team culture. • Monitor team productivity, quality, and service levels to ensure departmental goals are achieved. • Support team members by removing obstacles and providing guidance on day-to-day operational challenges. • Oversee the daily operations of the Accounting Support, Talent Acquisition, and Compliance Support functions. • Ensure payroll support, client billing, recruitment, and compliance activities are completed accurately and within established timelines. • Prioritize workloads and allocate resources based on changing business needs.

🎯 Requisitos

• 2+ years of experience leading or supervising teams in an operational, shared services, or business support environment. • Strong leadership, coaching, and performance management skills. • Excellent organizational, time management, and multitasking abilities. • Strong analytical, problem-solving, and decision-making skills. • Excellent verbal and written communication skills. • Ability to build strong relationships with employees and cross-functional stakeholders. • Proficiency in Microsoft Office.

🏖️ Benefícios

• Positive, encouraging and performance-driven culture. • Exceptional work environment for team members. • Opportunities for growth.