Account Operations Specialist

🕒 Julho 28

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MultiplyMii

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2019

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

MultiplyMii é um serviço de recrutamento e contratação remota que conecta empresas em crescimento com profissionais filipinos experientes em posições remotas, como marketing, operações, contabilidade/finanças, suporte ao cliente, SEO, e-commerce e gestão administrativa/projetos. A empresa oferece suporte completo no processo de contratação, incluindo planejamento de funções, sourcing, triagem e pré-seleção de candidatos, suporte estruturado para integração e orientação de longo prazo para contratações. A MultiplyMii também publica guias salariais, modelos de descrição de cargos, histórias de sucesso e oferece opções de contratação mais rápidas (Talent Overflow) e workshops estratégicos para ajudar as empresas a formarem equipes remotas eficientes e de alto desempenho nas Filipinas.

Descrição

• Amazon Catalog & Listing Maintenance: Maintain and QA Amazon listings to ensure product details, images, content, variations, and backend information are accurate and displaying correctly. • Listing Troubleshooting & Case Management: Identify and resolve listing issues such as suppressed products, variation errors, buy box concerns, and backend changes, including opening and managing Amazon support cases as needed. • Content & Asset Updates: Upload new product images, updated content, and other listing assets through Seller Central, flat files, or in-platform tools. • Account Health & Program Monitoring: Monitor account health, inventory status, Subscribe & Save, and other Amazon programs to ensure products remain active, accurate, and properly maintained. • Operational Task Execution: Support day-to-day Amazon operations by completing assigned tasks, handling one-off updates, and executing action items flagged by internal team members, consultants, or leadership. • Process & Task Management: Use tools such as Google Workspace, Asana and internal documentation to track tasks, provide updates, and help maintain a more organized workflow for Amazon account operations. • Promotions & Deals Execution: Set up and QA Lightning Deals, Coupons, Prime Exclusive Discounts, Vine enrollments, and Best Deals; track promotional performance. • Review & Customer Feedback Monitoring: Track product reviews and seller feedback, flag negative trends to brand/CX teams, and remove violating reviews per Amazon policy. • SOP Documentation: Build and maintain standard operating procedures and playbooks for recurring Amazon workflows.

🎯 Requisitos

• 3–5+ years of experience in Amazon Seller Central operations, catalog management, or account support. • Strong experience with listing QA, backend updates, variation fixes, flat files, and catalog troubleshooting. • Experience managing Amazon support cases and following issues through to resolution. • Strong understanding of account health, suppressed listings, buy box concerns, and inventory monitoring. • Comfort prioritizing competing tasks, managing deadlines, and updating tickets in Asana (or similar) without being prompted. • Bachelor's degree (or equivalent experience) in business, marketing, supply chain, or a related field.

🏖️ Benefícios

• 100% Remote Work – Work from anywhere in the Philippines. • Career Growth Opportunities – Gain hands-on experience, mentorship, and continuous learning. • Collaborative & Innovative Team – Work alongside skilled professionals who value excellence.