Sales and Operations Coordinator

🕒 Julho 27

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The Men's Cave

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2007

🛒 Varejo

🛍️ Comércio Eletrônico

🤝 B2B

Retail • eCommerce • B2B

A The Men's Cave é uma loja especializada e showroom com sede em Singapura que seleciona e vende mobiliário e equipamentos de estilo de vida e recreativos para salas de jogos e espaços de entretenimento. Eles obtêm produtos de todo o mundo e oferecem uma variedade que inclui pebolim, fliperama, mesas de sinuca/bilhar, máquinas de arcade e retro, jukeboxes, dardos, beer pong, simuladores e acessórios relacionados. Além das vendas de produtos e um showroom principal com atendimento somente com hora marcada, a The Men's Cave oferece consultoria de interiores/layout, instalações sob medida para clientes residenciais e comerciais, serviços de locação para eventos e pedidos internacionais.

Descrição

• Respond promptly and professionally to all inbound enquiries via phone, email, and chat • Qualify leads, understand customer needs, and present Men's Cave products confidently • Handle objections, guide customers toward a decision, and close deals • Follow up consistently on open leads to maximise conversion • Maintain a positive and premium customer experience at every touchpoint • Process and verify all closed orders ensuring pricing, specifications, and customer details are accurate • Issue invoices, process deposits, and maintain accurate sales documentation • Act as the internal link between the sales team and delivery team to ensure orders are fulfilled correctly and on time • Communicate order details clearly during handoff to avoid fulfillment errors • Maintain and update the CRM with accurate customer profiles, deal stages, and interaction history • Compile and submit weekly pipeline and order status reports to the Sales Lead • Flag any operational bottlenecks, customer concerns, or delays proactively • Support the broader sales team with administrative tasks as needed.

🎯 Requisitos

• Bachelor’s degree in Business Management, Administration, Marketing or any related field • Minimum of 2 years experience in sales and operations • Experience in inbound sales and customer service is highly preferred • Experience in processing and verifying sales orders is desirable.

🏖️ Benefícios

• Work remotely with a supportive team. • Receive performance-based incentives. • Take ownership and directly impact team culture. • Long-term role with a clear development path for remote employees.