Operations Manager

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🕒 Julho 17

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SMDigital USA

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

Consulting • Marketing • Digital Agency

A SMDigital USA é uma agência digital internacional premiada, conhecida por sua equipe talentosa de mais de 220 profissionais comprometidos em criar soluções digitais inovadoras. A empresa coloca forte ênfase em promover um ambiente de trabalho positivo, oferecendo flexibilidade e oportunidades de crescimento, e mantendo um equilíbrio saudável entre trabalho e vida pessoal para sua equipe global. Com escritórios em Miami, Nova York, Xangai, Medellín, Espanha, Filipinas e Panamá, a SMDigital é especializada em áreas como atendimento ao cliente, desenvolvimento web, SEO, gerenciamento de mídias sociais e mais, contando com uma equipe de especialistas principalmente baseada nas Filipinas.

Descrição

• Lead and align all operational functions across teams to ensure efficiency and effectiveness • Drive the execution of strategies that support the company's mission, vision, and growth goals • Oversee team supervisors and ensure consistent, high-quality performance across the floor • Identify operational gaps and implement scalable, people-centered process improvements • Analyze performance data and metrics to make informed, strategic decisions • Build strong cross-functional relationships with HR, QA, Finance, and leadership • Lead regular operational reviews, reporting cadences, and team-wide communications • Foster a culture of accountability, ownership, and continuous improvement at every level

🎯 Requisitos

• 3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required) • A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention • A proven people leader — you develop talent, build trust, and create teams that perform • Data-driven and decisive — you let metrics guide your strategy without losing the human element • Exceptional communicator across all levels of the organization • Strong project management skills with the ability to juggle multiple priorities without dropping the ball • Experienced with workforce management tools, CRMs, and operational reporting systems • Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

🏖️ Benefícios

• Full-time remote work with a complete WFH support program • Maxicare HMO + PhilHealth coverage • SIL, PTO, and a special birthday leave • Paid vacation leave • Zero-interest employee loan program • Performance bonuses and merit-based recognition • Monthly Gen Pow-Wows and team engagement events with prizes • Arvios Leadership Development Academy and workshop programs • Monthly 1-on-1 touchbase calls with your HR partner