Growth Operations Specialist

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🕒 Julho 13

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Catena

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1 - 10 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Catena, agora conhecida como Pearl Talent, é uma empresa especializada em ajudar organizações a contratar talentos remotos de alto nível no exterior, com foco principalmente em candidatos das Filipinas e da América Latina. Adotamos um processo rigoroso de seleção para garantir a entrega de profissionais altamente capacitados, com habilidades modernas em software e fluência em inglês. A Pearl Talent oferece dois serviços principais de contratação: Managed Services, que cuida de compliance, folha de pagamento e treinamento; e Direct Placement, para empresas que gerenciam as contratações internamente. Nosso foco está na retenção de longo prazo e na qualidade dos processos de contratação, com o objetivo de formar equipes remotas de alta performance para diversos setores, incluindo saúde, imobiliário e finanças.

Descrição

• Guide prospective patients through onboarding — from initial inquiry through appointment booking • Deliver a seamless, trustworthy intake experience • Conduct virtual patient consultations • Accurately document patient information • Coordinate scheduling and manage follow-ups across CRM and patient management systems

🎯 Requisitos

• 2+ years in patient intake, telehealth, or patient-facing healthcare operations • Demonstrated experience conducting patient consultations, intake calls, or appointment coordination • Experience leading live patient-facing video consultations via Zoom or equivalent • Hands-on experience with CRM, scheduling, or patient management software • Experience handling medical insurance information and related patient inquiries • Proficiency with Google Workspace (Docs, Sheets, Calendar) and team communication tools (Slack or equivalent) • C1+ English (CEFR) for client-facing patient consultations conducted by voice/video • Background in US healthcare administration or telehealth operations (Nice-to-Have) • Experience with patient conversion, admissions, or healthcare enrollment processes (Nice-to-Have) • Familiarity with EHR/EMR systems (Nice-to-Have) • Experience supporting high-growth healthcare organizations or startups (Nice-to-Have) • Exposure to workflow optimization or process improvement using tools like Asana, Notion, or ClickUp (Nice-to-Have)

🏖️ Benefícios

• Competitive Salary: Based on experience and skills • Remote Work: Fully remote—work from anywhere • Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting • Generous PTO: In accordance with company policy • Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees • Direct Mentorship: Guidance from international industry experts • Learning & Development: Ongoing access to resources for professional growth • Global Networking: Connect with professionals worldwide