Operations Associate

Vaga não está no LinkedIn

🕒 Julho 14

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Operações

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 31%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Treant

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

⚕️ Seguro de Saúde

🏥 Saúde

🧘 Bem-estar

Healthcare Insurance • Healthcare • Wellness

Treant é uma organização de saúde que oferece serviços médicos abrangentes em diversas fases da vida, desde o cuidado pré-natal até o suporte de fim de vida. Operando em 21 locais em Drenthe e Sudeste de Groningen, a Treant foca no cuidado centrado no paciente, oferecendo tratamentos, enfermagem e serviços de reabilitação juntamente com instalações especializadas para cuidados de idosos. Sua missão é entregar cuidado com o coração, garantindo assistência médica acessível adaptada às necessidades da comunidade.

Descrição

• Manage daily operational workflows across multiple live-event marketplace accounts. • Process inventory and ticket acceptance, order fulfillment, and queue monitoring against strict event deadlines. • Troubleshoot ticket delivery issues, incorrect listings, delayed transfers, replacements, and other transaction-related concerns. • Handle exception cases such as duplicate sales, manual transfers, cancelled or postponed events, and fraud-documentation requests. • Assess unusual or escalated cases and determine appropriate resolutions. • Identify patterns across cases and address root causes. • Apply critical thinking and sound judgment beyond scripted procedures. • Protect transaction quality through verification checks, anomaly reviews, accurate documentation, and careful order monitoring. • Work across multiple SaaS tools, dashboards, spreadsheets, internal applications, and communication platforms. • Maintain accurate handoff notes for colleagues across shifts and time zones. • Surface risks, mistakes, and operational concerns early. • Follow SOPs consistently and recommend workflow improvements. • Support accuracy, productivity, quality, service-level, and operational performance targets. • Escalate high-risk or complex concerns to the Team Lead when required. • Help train and support newer team members as experience develops.

🎯 Requisitos

• At least two years of experience in operations, customer support, fulfillment, marketplace operations, quality assurance, analysis, back-office work, transaction processing, or a similar environment where accuracy and judgment were important. • Strong critical-thinking, decision-making, and problem-solving abilities. • Demonstrated ability to learn unfamiliar tools, procedures, and operational environments quickly. • Strong attention to detail and the ability to catch errors, inconsistencies, risks, and missing information. • Ability to remain calm, organized, and methodical while working against strict deadlines. • Fully fluent written and verbal English communication skills, with at least B2-level proficiency. • Comfortable working independently while recognizing when an issue needs to be escalated. • Experience working across several SaaS tools simultaneously, such as helpdesk systems, CRMs, dashboards, spreadsheets, ticketing platforms, and internal applications. • Solid Google Sheets or Microsoft Excel skills, including filters, lookups, and basic formulas. • Experience working with performance metrics, quality standards, SOPs, service levels, or operational KPIs. • A reliable home-working setup, including stable internet, a quiet workspace, and a personal computer capable of running multiple browser tabs and applications smoothly. • Must be flexible to work within the company’s operating window of 8:00 a.m. to 11:00 p.m. Eastern Time. • Must be open to morning, evening, weekend, and rotating shift assignments based on operational requirements. • Availability during Fridays, Saturdays, and selected Sundays may be required. • Experience in e-commerce, ticketing, travel, fintech, marketplaces, or other high-volume and time-sensitive operations is an advantage. • Experience with platforms such as Freshdesk, Zendesk, HubSpot, Salesforce, Zoho, Jira, Retool, Slack, or similar tools is advantageous.

🏖️ Benefícios

• Opportunities for growth and advancement • Competitive compensation package • Full-time • Remote • EST/ PST business hours