Operations Process Improvement Specialist

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🕒 Julho 14

🇵🇭 Filipinas – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Treant

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

⚕️ Seguro de Saúde

🏥 Saúde

🧘 Bem-estar

Healthcare Insurance • Healthcare • Wellness

Treant é uma organização de saúde que oferece serviços médicos abrangentes em diversas fases da vida, desde o cuidado pré-natal até o suporte de fim de vida. Operando em 21 locais em Drenthe e Sudeste de Groningen, a Treant foca no cuidado centrado no paciente, oferecendo tratamentos, enfermagem e serviços de reabilitação juntamente com instalações especializadas para cuidados de idosos. Sua missão é entregar cuidado com o coração, garantindo assistência médica acessível adaptada às necessidades da comunidade.

Descrição

• Review and map end-to-end operational workflows across the ticketing operation. • Identify manual, repetitive, inefficient, or high-risk steps that can be improved. • Recommend process improvements based on operational data, quality findings, and team feedback. • Build or support the creation of reports, dashboards, trackers, and other operational tools. • Explore the use of artificial intelligence, no-code tools, low-code platforms, and automation solutions to improve team efficiency. • Translate operational challenges into clear technical or functional requirements. • Work closely with the Operations Manager, team leaders, subject matter experts, and technology team. • Explain process starting points, end points, dependencies, desired outcomes, and business rules to technical stakeholders. • Support the development, testing, implementation, and refinement of operational automations. • Measure the effectiveness of new tools, reports, and process improvements. • Identify trends, recurring issues, bottlenecks, and quality risks within the operation. • Provide recommendations that align with management’s operational and strategic objectives. • Document workflows, automation requirements, process changes, and reporting logic. • Help ensure that operational improvements are practical, scalable, and aligned with day-to-day team requirements.

🎯 Requisitos

• Previous experience in operations analysis, business intelligence, process improvement, quality assurance, reporting, automation, or a related role. • Strong understanding of operational workflows and the ability to evaluate a process from beginning to end. • Experience identifying inefficiencies and recommending practical process improvements. • Experience creating operational reports, dashboards, trackers, or performance-monitoring tools. • Familiarity with artificial intelligence tools, no-code automation, low-code tools, or workflow automation platforms. • Ability to communicate operational requirements clearly to developers or technical teams. • Strong analytical, problem-solving, and critical-thinking skills. • Strong quality-assurance and continuous-improvement mindset. • Ability to work collaboratively with operations leaders, subject matter experts, and technology stakeholders. • Strong written and verbal English communication skills. • Ability to work independently, explore possible solutions, and turn broad management objectives into actionable improvements. • Preferred Background • Candidates with experience in one or more of the following positions are encouraged to apply: • Operations Analyst • Business Intelligence Analyst • Process Improvement Analyst • Quality Assurance Analyst • Reporting Analyst • Automation Specialist • Operations Excellence Coordinator • Technical Operations Coordinator

🏖️ Benefícios

• Opportunities for growth and advancement • Competitive compensation package