Operations Associate

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🕒 Julho 16

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Junction

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

📚 Educação

🤝 Sem Fins Lucrativos

Education • Non-profit

Junction é uma organização sem fins lucrativos que realiza hackathons e eventos de desenvolvedores em larga escala, de nível mundial, focados em inovação de tecnologia e inteligência artificial. Organiza encontros de destaque (como o Junction 2025 em Espoo, Finlândia) que reúnem engenheiros, designers e empreendedores para aprendizado intensivo baseado em projetos, networking e competições com empresas parceiras e prêmios. A Junction também apoia sua comunidade através de pré-eventos, bolsas, programas de voluntariado, empregos e canais online para conectar participantes e parceiros do setor.

Descrição

• Process lab test orders, ensuring timely and accurate delivery of results • Coordinate with diagnostic labs, customers, and vendors to resolve lab order or resulting issues • Monitor internal dashboards for system delays or outages • Proactively troubleshoot and escalate issues across multiple internal platforms • Provide direct support to customers via Slack, email, and internal ticketing systems • Maintain SLA standards for response and resolution times • Interact with clients primarily through chat, with occasional voice support • Assist the Operations team with routine tasks to ensure smooth workflow • Collaborate cross-functionally to support process improvements and documentation • Use internal tools such as Google Docs, Linear, and Slack for communication and task tracking

🎯 Requisitos

• 2-5+ years of overall professional work experience working with US-based companies • Backgrounds we especially value: revenue cycle management, medical billing or claims processing, medical coding, clinical data abstraction, lab/diagnostics operations, IT or technical support, systems/NOC monitoring, or vendor/logistics coordination • Experience handling medical data or lab results is a huge plus • Startup or small company experience is a strong plus • Excellent communication skills, especially written (B2 English level minimum – business professional) • Problem-solving mindset with the ability to work independently and adapt in a fast-paced environment • Familiarity with remote work environment tools like Slack/Microsoft Teams, Google Workspace, and Linear/Jira

🏖️ Benefícios

• Monthly health insurance stipend • Opportunity to attend global company and local team offsites • One-time stipend to set up your workstation • Annual productivity stipend to spend on learning/courses • Paid sick time, public holidays • Paid overtime and on-call