Lead Specialist, Enterprise Customer Success

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🕒 Abril 8

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $100.000 - $115.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Pearson VUE

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1994

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

A Pearson VUE é líder global em avaliações baseadas em computador, oferecendo uma ampla gama de exames de credenciamento e certificação para diversos setores. A empresa apoia candidatos e organizações proprietárias dos exames ao disponibilizar recursos, opções de agendamento e adaptações para garantir acesso equitativo às avaliações. Sua missão é potencializar candidatos e enriquecer comunidades por meio da aplicação de exames de alto impacto que validam competências e conhecimentos profissionais, contribuindo para o avanço na carreira e para a elevação dos padrões do setor.

Descrição

• Lead complex, multi-product onboarding and adoption initiatives for strategic enterprise customers, ensuring coordinated execution across teams. • Integrate product-level success plans into a structured enterprise success framework aligned to customer business goals. • Consolidate product-level usage and performance data into executive-ready value narratives that demonstrate ROI and impact. • Present adoption progress, risk signals, and value attainment in governance forums such as QBRs and executive reviews. • Develop clear governance materials and milestone tracking to support executive reviews, QBRs, and customer success reporting. • Coordinate cross-product escalations and drive resolution through structured collaboration with internal stakeholders. • Identify gaps between adoption activity and business outcomes and drive coordinated action plans to close those gaps, minimizing revenue risk. • Partner with Product CSMs and support teams to ensure product-level success strategies contribute to enterprise-level value realization goals. • Contribute to documentation standards, success playbooks, and best practices that elevate execution quality across strategic accounts.

🎯 Requisitos

• 5+ years of experience in Customer Success, Program Management, or enterprise account roles within SaaS or multi-product environments. • Demonstrated experience driving value realization and translating product adoption into measurable business outcomes. • Strong ability to synthesize product-level data into actionable enterprise-level insights. • Executive-ready communication skills, with experience supporting governance conversations and strategic reviews. • Strong documentation and program management skills, with attention to structure, detail, and follow-through. • An analytical mindset focused on reducing time-to-value, improving customer satisfaction, and preventing recurring issues. • Familiarity with Salesforce, Customer Success platforms (Catalyst, Gainsight), and project management tools.

🏖️ Benefícios

• Eligible to participate in an annual incentive program