ServiceNow Developer, Business Analyst

🕒 Julho 9

🌐 Colômbia, Brasil, +2 outros países – Remoto

🇨🇴 Colômbia – Remoto 🇧🇷 Brasil – Remoto 🇲🇽 México – Remoto 🇵🇪 Peru – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista de Negócios

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Pearster

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

💼 Consultoria

📦 Logística

🎯 Recrutamento

Consulting • Logistics • Recruitment

A Pearster é uma empresa global de staffing de TI e serviços gerenciados que conecta profissionais experientes em software e infraestrutura com empresas que buscam escalar equipes de engenharia, dados, segurança e operações de TI. Eles oferecem aumento de quadro de pessoal, equipes dedicadas e serviços gerenciados com um pool de talentos full-stack abrangendo cloud, DevOps, dados & IA, desenvolvimento de produtos, rede e segurança, enfatizando o ajuste cultural, alinhamento de fuso horário e precificação transparente.

Descrição

• Act as the primary Business Systems Analyst (BSA) and Subject Matter Expert (SME) for multiple concurrent requests, enhancements, and strategic initiatives. • Partner with business stakeholders to elicit, analyze, document, and validate business and functional requirements. • Translate business requirements into detailed functional and technical specifications, user stories, process maps, and workflow diagrams. • Facilitate workshops, discovery sessions, requirements reviews, and stakeholder sign-offs. • Act as the liaison between business and technology teams throughout the delivery lifecycle. • Guide stakeholders toward out-of-the-box ServiceNow capabilities and best practices while balancing business needs with platform governance. • Build strong relationships across business and technology teams and promote adoption of the ServiceNow platform. • Design, develop, configure, and customize ServiceNow solutions across multiple modules. • Develop Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer workflows, Integration Hub flows, and catalog items. • Configure forms, workflows, approvals, notifications, SLAs, portals, and automation. • Develop integrations using REST/SOAP APIs and ServiceNow Integration Hub. • Troubleshoot platform issues and implement scalable, maintainable solutions following ServiceNow best practices. • Support platform upgrades, testing, and release activities.

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, Business, or equivalent experience. • 5+ years of experience supporting and developing solutions on the ServiceNow platform. • Strong experience as a Business Systems Analyst, Technical Systems Analyst, ServiceNow Developer, or Solution Consultant. • Demonstrated ability to analyze business requirements and translate them into functional and technical solutions. • Experience writing user stories, functional specifications, process flows, and workflow diagrams. • Strong stakeholder management, facilitation, communication, and requirements gathering skills. • Strong ServiceNow development experience, including JavaScript, GlideRecord, GlideAjax, Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer, Integration Hub, REST/SOAP Web Services. • Experience supporting ServiceNow platform upgrades and release management. • Knowledge of QA processes, regression testing, and User Acceptance Testing (UAT).

🏖️ Benefícios

• Work from anywhere with true flexibility and freedom. • Earn in USD with compensation that matches your expertise. • Recharge confidently with dedicated paid time off. • Advance your career with fully covered international certifications. • Access coworking spaces worldwide whenever you want a professional setup. • Strengthen your English and expand your global reach. • Connect and have fun with activities that unite our international team. • Feel appreciated with personalized gifts and a thoughtful welcome kit. • Grow our community and earn through our referral program.