Portfolio Director – Healthcare

🕒 Abril 21

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Penrod

SiteLinkedInTodas as Vagas

51 - 200 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

🏢 Corporativo

💰 Venture Round em 2022-02

Healthcare Insurance • SaaS • Enterprise

A Penrod é uma empresa de consultoria em tecnologia com sede em Milwaukee que desenvolve e implementa soluções baseadas em nuvem para organizações de saúde e ciências da vida. Eles são especializados em configurar e integrar Salesforce (Health Cloud, Sales Cloud, Experience Cloud, Marketing Cloud, etc. ) e Snowflake, assegurando a conformidade com as regulamentações e HIPAA, além de entregar implementações de dados, CRM e plataformas para provedores, pagadores, farmacêuticas, laboratórios e empresas de dispositivos médicos. A Penrod oferece implementação de Salesforce, serviços gerenciados, consultoria e integrações técnicas/marketing com foco em melhorar as experiências dos pacientes e provedores e a eficiência operacional.

Descrição

• Own Strategic Customer Success & Growth: Serve as the primary point of accountability for your portfolio, focused on client retention, driving strategic growth, and cultivating deep, long-term partnerships, particularly by enabling digital transformations at Health Care Providers (HCPs). • Establish Team Accountability & Metrics: Establish clear guiding principles and aggressive metrics for the delivery team, ensuring accountability and disciplined execution to achieve both customer and company objectives. • Drive Account Revenue Growth: Identify and strategize expansion opportunities and lead change management, collaborating with Sales and Account Managers to secure additional work and increase profitability. • Delegate Effectively and Validate Achievement: Assign responsibilities strategically, empowering team members to execute while maintaining strict accountability for achieving end goals and validating achievement against established objectives. • Ensure Operational Excellence: Define, monitor, and enforce team operational health by establishing KPIs, tracking progress, and ensuring alignment between team efforts and customer success outcomes.

🎯 Requisitos

• 5+ years of experience leading and managing a high-performing professional services organization or large delivery function • Proven track record of driving client retention and successfully leading a large portfolio that resulted in recurring business and long-term customer partnerships. • Demonstrated success in driving account revenue growth and identifying expansion opportunities within a portfolio of customers. • Experience in establishing accountability with a delivery team, including effective delegation, setting aggressive objectives, and holding team members accountable to end goals. • Experience in leading customer digital transformations and ensuring initiative success, particularly at Health Care Providers (HCPs). • Experience managing initiative financials and achieving margin targets, combined with the detail-oriented focus necessary to ensure healthy team operations (e.g., establishing and tracking KPIs).