Fraud Risk Analyst

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🕒 Setembro 22

🗽 New York – Remoto

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💵 $50.000 - $60.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🎲 Riscos

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

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👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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PEX

51 - 200 funcionários

Fundada em 2006

💼 Consultoria

📦 Logística

🏭 Manufatura

💰 $5.000.000 Venture Round - PEX Card em 2024-06

Consulting • Logistics • Manufacturing

A PEX é uma empresa de fintech SaaS que oferece uma plataforma completa de gestão de despesas corporativas para empresas. Ela emite cartões físicos e virtuais Visa pré-pagos e comerciais, automatiza fluxos de trabalho de despesas (captura de recibos e correspondência com IA, aprovações, conciliações), aplica controles de gastos e políticas personalizadas, e integra-se a sistemas de contabilidade e ERP. A PEX atende clientes de pequeno a grande porte em diversos setores, oferecendo visibilidade em tempo real das despesas, relatórios e recompensas em dinheiro para otimizar as operações financeiras.

Descrição

• Monitor real-time transaction queues and decision incidents; investigate and resolve fraud alerts and reported cases • Engage with clients to validate transactional behavior, collect evidence, and determine appropriate actions • Perform dispute/chargeback intake and support; document findings and actions within service-level agreements • Use analytic tools and datasets to detect, monitor, and mitigate emerging fraud threats; escalate trends and recommend rule/process changes • Develop and maintain documentation for fraud operations procedures, decisioning guidelines, and playbooks • Generate reports analyzing performance, loss drivers, and rule effectiveness; synthesize insights for stakeholders • Identify process improvements and partner with Technology/Operations to implement enhancements • Train internal teams on fraud patterns, prevention measures, and best practices • Provide backup support for Risk & Payments processes, including ACH, wire, and AML reviews • Process ACH returns end-to-end, including reviewing codes, researching and reconciling returned items, and communicating outcomes • Support collections by tracking delinquent accounts, conducting outreach and recovery efforts, documenting arrangements, and escalating accounts • Use AI tools and machine learning models to triage alerts, summarize case evidence, accelerate investigations, validate outputs, and tune models • Identify repetitive manual work and partner with internal teams to automate workflows, alerts, and reporting • Contribute to departmental and company-wide OKRs • Perform other duties as assigned

🎯 Requisitos

• Experience working in banking, fintech, or card payment industries • 2+ years of fraud or finance-related experience in an Operations or Fraud department • Intermediate to advanced skills in Microsoft Excel and Microsoft Office • Proficiency with Gmail and Google Sheets • Experience with fraud platforms, case management systems, and dispute/chargeback workflows (VISA/Mastercard) preferred • Comfort using AI tools in a day-to-day operations setting, including generative AI assistants and ML-based risk scoring • Ability to write effective prompts and critically validate AI-generated output • Exposure to automation and AI tools such as Claude, Devin, and ChatGPT • Curiosity and adaptability toward emerging technology • Strong research, analytical, and problem-solving skills with keen attention to detail • Excellent oral and written communication skills; ability to distill complex issues clearly for non-technical audiences • Highly effective time-management and planning skills; ability to manage queues and deadlines with minimal supervision • Ability to develop effective working relationships and excel in a cross-functional, fast-paced environment

🏖️ Benefícios

• 80% Company-Subsidized Medical, Dental, & Vision • Flexible PTO + Federal Reserve Bank Holiday Schedule • 401(k) with 3% Match • ClassPass Credits & Gym Membership Subsidies • Sponsored Learning & Development Opportunities • Remote-First Culture • Ego-free team of high-performers valuing transparency, collaboration, and constant improvement

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