Senior Implementation Manager

🕒 Março 7

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $130.000 - $150.000 / ano

⏰ Tempo Integral

🟠 Sênior

🛠️ Especialista em Implementação

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Phil, Inc.

Phil, Inc.

51 - 200 funcionários

🏥 Saúde

📦 Logística

⚕️ Seguro de Saúde

Healthcare • Logistics • Healthcare Insurance

A Phil, Inc. é uma empresa com a missão de simplificar o acesso a medicamentos para pacientes, ajudando-os a obter suas medicações de forma rápida, fácil e acessível. A empresa oferece a Plataforma PhilRx Digital Hub, que simplifica o acesso a medicamentos para pacientes e prestadores de serviços, apoiando fabricantes de varejo e de especialidades. A plataforma da Phil, Inc. foi projetada para melhorar os resultados de saúde, removendo barreiras e garantindo a dispensação eficiente de medicamentos, otimizando a cobertura e a adesão dos pacientes e apoiando os profissionais de saúde. Através de parcerias estratégicas, a Phil, Inc. ajuda a maximizar o valor dos programas de acesso para marcas de ciências da vida, ampliando o acesso dos pacientes e o engajamento dos provedores.

Descrição

• Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design • Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols • Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways • Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures • Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness • Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards • Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows • Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives • Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology • Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum

🎯 Requisitos

• Bachelor’s degree or equivalent experience • 10+ years of technology-enabled services implementation experience • 5+ years of vendor-side ownership of enterprise implementations • 5+ years managing cross-functional and project-specific teams in a matrixed environment • Demonstrated ability to translate business objectives into technical architecture and operational execution • Strong analytical and problem-solving skills with a data-driven approach to decision making • Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL • Familiarity with AI and LLM applications within technology-enabled service environments • Experience designing implementation processes, documentation standards, and scalable delivery frameworks • Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies • Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments • Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences • Ability to travel up to 25%

🏖️ Benefícios

• Ground floor opportunity with one of the fastest-growing startups in health-tech • Fully remote working environment • Competitive compensation (commensurate with experience) • Full benefits (medical, dental, vision) • 401(k) contribution opportunity

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