Solutions Engineer

🕒 2 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

💻 Engenheiro de Soluções

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Pindrop

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2011

🔒 Cibersegurança

📡 Telecomunicações

💸 Finanças

Cybersecurity • Telecommunications • Finance

A Pindrop é líder em autenticação de voz e detecção de fraude, oferecendo soluções inovadoras para aumentar a segurança das comunicações por voz. A empresa utiliza tecnologias avançadas, como detecção de vitalidade, análise comportamental e biometria de voz para combater ameaças como deepfakes e falsificações em diversos setores, incluindo bancário, financeiro, segurador e varejo. A Pindrop integra-se com plataformas como a Five9 para fornecer autenticação multifatorial, garantindo tanto a proteção de informações sensíveis quanto uma experiência de usuário perfeita. Com foco na segurança de call centers e dispositivos inteligentes, a Pindrop ajuda empresas a prevenir fraudes e melhorar as interações com clientes, aproveitando tecnologias de ponta em áudio, voz e IA. Suas soluções são confiadas por algumas das maiores instituições financeiras e companhias de seguro do mundo.

Descrição

• As a Solutions Engineer, you will own a portfolio of named accounts and be accountable for new ARR growth, net-new logo acquisition, and multi-year enterprise deals. • Provide technical pre-sale support to sales teams to achieve assigned sales goals. • Act as a subject matter expert for Pindrop’s expanding portfolio of solutions. • Partner with sales to generate new license revenue by creating and delivering solutions that resonate in target customer segments. • Advise organizations on improvements to their IVR, call center and fraud operational processes with the use of Pindrop technologies. • Gain trust and influence customer buying process with technical knowledge and consultative selling skills. • Develop and deliver presentations to articulate technical concepts relevant to each specific account’s environment, such as solution scope, size, integration / API flows, and business case / ROI. • Conduct product demonstration to customers and lead successful proof of value (POVs). • Acquire and integrate industry and market knowledge related to the competitive landscape, emerging fraud risk trends, and technologies in order to demonstrate market leadership. • Collaborate with Customer Success solution architects to build Statements of Work (SOWs) and other technical documents. • Respond to customer RFP/RFI/RFQ documents, coordinating with others across the organization as needed. • Support product launch activities and assist with trade shows, conferences, executive briefings and technical training activities. • Cultivate and qualify new pipeline opportunities, track associated revenue to support financial forecasts and business plans. • Work closely with Account Executives to develop a territory and per-account strategy and accurately forecast technical opportunity details within Salesforce.com.

🎯 Requisitos

• 7+ years of sales engineering experience, including ownership and closure of deals exceeding $1M. • Demonstrated success in consultative selling for very large, complex enterprise engagements. • Exceptional presentation and communication skills with strong executive presence and confidence. • Deep technical background with extensive experience in Contact Center technology for large enterprises across Banking, Brokerage, Insurance, and Retail sectors. • Solid understanding of APIs and their role in modern enterprise architectures. • Hands-on experience with contact center solutions, including voice network design, authentication, WFM, call recording, fraud management, and enterprise speech processing. • Proven ability to thrive in fast-paced, dynamic environments and solve complex technical challenges with creativity. • Highly effective working in remote, distributed teams, fostering collaboration and alignment. • A relentless self-starter who drives toward objectives while managing multiple priorities and strict deadlines. • Fearless yet thoughtful, clear and transparent in communication, curious and inquisitive, open-minded, and persistently focused on outcomes.

🏖️ Benefícios

• Competitive compensation package, including RSUs (Restricted Stock Units) for all employees, so everyone shares in our long-term success. • Remote-first environment - giving you flexibility and autonomy in how you structure your day. • While we work flexibly, we prioritize meaningful in-person moments through regular team on-sites, company-wide events, and intentional gatherings that foster connection, collaboration, and shared success. • Unlimited Paid Time Off (PTO) • Generous health and welfare plans to choose from - including one employer-paid “employee-only” plan