Customer Success Executive

🕒 Julho 22

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

🏆 Sucesso do Cliente

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Ping Identity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

💼 Consultoria

🏥 Saúde

📦 Logística

💰 $35.000.000 Series F - Ping Identity em 2014-09

Consulting • Healthcare • Logistics

A Content Conspiracy é uma agência de copywriting e design criativo. A empresa é especializada na produção de uma ampla gama de serviços de conteúdo e design que ajudam marcas a se destacar e a fazer sua voz ser ouvida. Suas ofertas incluem copywriting e edição para diversos fins, como relatórios anuais, histórias de marca e textos para web (web copy), além de serviços de conteúdo criativo e design, como design de logo e identidade visual, infográficos e web design. A Content Conspiracy também oferece serviços de treinamento e design instrucional por meio de workshops personalizados e treinamentos de comunicação empresarial. A empresa, ágil e remota, atua em Bengaluru, Mumbai e Boston, atendendo a uma grande variedade de clientes no mundo todo.

Descrição

• Acting as a point of contact for any major customer incidents, being responsible for managing expectations and communications through resolution. • Analyzing customer data such as support cases, survey responses, and renewal behaviors to identify technical trends and risks. • Acting as the voice of the customer internally to advocate for their needs. • Monitor and identify adoption and utilization trends, providing recommendations based on risk and customer needs. • Providing proactive guidance on Ping's features based on the customer's interests and business objectives. • Own the ultimate responsibility for the customer's onboarding, adoption, and advocacy across a portfolio of customers. • Developing and delivering "success plans" that identify technical stakeholders, milestones, metrics, and risks for key customers. • Leading technically complex customer issues from start to finish and identifying opportunities for new solutions. • Collaborating with cross-functional teams (including Product and Engineering) to help resolve customer needs or projects. • Driving business value for customers by partnering with them to define desired business outcomes, focusing on maximizing value realization across the Ping platform. • Leveraging multiple Ping solutions to provide high-level technical advisement to customers. • Discussing IAM best practices within on-premise, hybrid cloud, and on-premise infrastructures where deployment complexity is high. • Engaging with technical and business owners at all levels on the customer side. • Communicating and influencing effectively at all levels of the organization, including C-level. • Occasionally traveling to customer sites and being available for some after-hours or weekend coverage as needed. • Willingness to be a hands-on contributor.

🎯 Requisitos

• A minimum of 10 years of related experience in Customer Success / Experience. • Experience in consulting and implementation of IT systems, preferably cloud service and/or identity management. • A strong technical aptitude to learn customer use cases and architectural requirements for Ping solutions. • Proven track record of driving issues to resolution and advocating on behalf of a customer. • Experience working with enterprise-level customers. • Knowledge of the software development process and design methodologies. • Exceptional communication and presentation skills. • The ability to analyze technical concepts and translate them into business terms, as well as explain complex technical concepts to customers. • A strong combination of technical and leadership skills. • A naturally curious and proactive approach to uncovering adoption blockers and risks. • Experience with SFDC, Gainsight, or equivalent CRM systems. • Solid technical understanding of Cloud Solutions.

🏖️ Benefícios

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)