Practice Director, Professional Services

🕒 Junho 4

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Ping Identity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

💰 $35.000.000 Series F - Ping Identity em 2014-09

Cybersecurity • SaaS • Enterprise

A Content Conspiracy é uma agência de copywriting e design criativo. A empresa é especializada na produção de uma ampla gama de serviços de conteúdo e design que ajudam marcas a se destacar e a fazer sua voz ser ouvida. Suas ofertas incluem copywriting e edição para diversos fins, como relatórios anuais, histórias de marca e textos para web (web copy), além de serviços de conteúdo criativo e design, como design de logo e identidade visual, infográficos e web design. A Content Conspiracy também oferece serviços de treinamento e design instrucional por meio de workshops personalizados e treinamentos de comunicação empresarial. A empresa, ágil e remota, atua em Bengaluru, Mumbai e Boston, atendendo a uma grande variedade de clientes no mundo todo.

Descrição

• Build strong relationships with regional Sales leadership to drive alignment between sales and services strategy. • Actively engage in pre-sales activities to position services value, scope engagements, and drive PS bookings. • Lead the creation of services proposals, SoWs, and staffing strategies to support complex enterprise deals. • Contribute to pipeline growth and services attach through thought leadership, GTM planning, and enablement. • Execute a “Partner First” strategy by developing strong delivery models and operational interlocks with strategic partners. • Ensure high standards in partner-led engagements through onboarding, certification, delivery oversight, and quality assurance. • Collaborate with Product and CX teams to continuously enhance the health score, onboarding experience, and partner performance metrics. • Own successful delivery of all professional services engagements across the Americas, meeting utilization, margin, and CSAT targets. • Drive scalable, repeatable delivery models that ensure quality outcomes and mitigate delivery risk. • Lead regional participation in global programs (e.g., CX Accelerate, AI automation, onboarding initiatives). • Manage, mentor, and inspire a diverse team of delivery managers, project leaders, consultants, and solution principals. • Drive a culture of collaboration, innovation, and customer obsession. • Champion the career development of team members through clear growth paths, coaching, and performance management.

🎯 Requisitos

• 10+ years of experience in Professional Services, with at least 5 years in a senior leadership role in software or cloud delivery. • Proven ability to build strong sales partnerships and drive PS revenue in a pre-sales capacity. • Demonstrated experience with partner ecosystems and delivering outcomes in co-delivery models. • Track record of managing delivery organizations with measurable improvements in margin, utilization, and CSAT. • Skilled in navigating complex client environments and executive-level stakeholder management. • Strong people leadership and organizational development skills. • Experience with identity and access management (IAM), cybersecurity, or cloud platforms preferred. • Ability to travel within the Americas up to 30%.

🏖️ Benefícios

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)