Senior Technical Account Manager

🕒 Abril 7

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Ping Identity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🔒 Cibersegurança

☁️ SaaS

🏢 Corporativo

💰 $35.000.000 Series F - Ping Identity em 2014-09

Cybersecurity • SaaS • Enterprise

A Content Conspiracy é uma agência de copywriting e design criativo. A empresa é especializada na produção de uma ampla gama de serviços de conteúdo e design que ajudam marcas a se destacar e a fazer sua voz ser ouvida. Suas ofertas incluem copywriting e edição para diversos fins, como relatórios anuais, histórias de marca e textos para web (web copy), além de serviços de conteúdo criativo e design, como design de logo e identidade visual, infográficos e web design. A Content Conspiracy também oferece serviços de treinamento e design instrucional por meio de workshops personalizados e treinamentos de comunicação empresarial. A empresa, ágil e remota, atua em Bengaluru, Mumbai e Boston, atendendo a uma grande variedade de clientes no mundo todo.

Descrição

• Manage complex, high-spend global accounts, consulting on multi-product strategies and guiding integrations into multi-vendor environments. • Optimize delivery frameworks and ensure operational readiness, setting the standard for proactive engagement across the team. • Act as a high-judgment advocate, balancing customer needs with the internal roadmap to ensure customers feel heard while maintaining a sustainable partnership. • Actively support the development and testing of new AI-driven tools, providing critical feedback loops to ensure AI-generated insights align with enterprise standards. • Serve as a Cluster Lead and mentor, developing training content, removing blockers for peers, and providing hands-on guidance during critical escalations. • Lead internal programs to increase team-wide efficiency, operational consistency, and technical readiness. • Represent Ping Identity at regional events and cross-functionally influence Engineering and Product teams to elevate the customer experience.

🎯 Requisitos

• Must have a minimum of 7+ years of enterprise customer-facing experience in a Technical Account Management, Customer Success, Sales Engineering, or Professional Services role, with a proven track record of managing global, highly complex enterprise accounts. • Advanced knowledge of the cybersecurity domain, including Zero Trust architectures, secure cloud deployments, and integration of identity within broader security ecosystems. • Experience utilizing AI productivity tools as a force multiplier to optimize operational efficiency, streamline troubleshooting, and enhance complex customer reporting. • Deep expertise in Identity Management, Access Management, and Federation in multi-vendor ecosystems. • Demonstrated ability to translate complex business requirements into operational technical strategies for executive (VP/C-level) audiences. • Strong mentorship and leadership skills, with a history of enabling the professional growth of peers. • High technical integrity and the ability to handle sensitive, high-pressure escalations with executive stakeholders.

🏖️ Benefícios

• Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)