Revenue Cycle Service Manager

🕒 Outubro 2

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 16%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 41 dias.
• Sem salário divulgado.

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Pinnaql

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💊 Farmacêutico

🧬 Biotecnologia

Pharmaceuticals • Biotechnology

A Pinnaql é uma empresa de serviços técnicos e de compliance em ciências biológicas. Ela se associa a empresas farmacêuticas, de biotecnologia, radiofármacos, terapia celular e genética (CGT), dispositivos médicos, CDMOs e farmácias de manipulação para oferecer sistemas de qualidade, operações técnicas de laboratório e manufatura, validação (CQV/CSV), automação e transformação digital, e suporte de gerenciamento de engenharia/projetos. Os serviços principais incluem desenvolvimento de QMS e eQMS, suporte regulatório e de auditoria, gerenciamento de SOP/CAPA/Desvios, validação de sistemas computacionais e conformidade com a 21 CFR Parte 11, suporte a LIMS e integridade de dados, validação de equipamentos e métodos analíticos, comissionamento/qualificação/validação, validação de processos e limpeza, e integração de automação/robótica. Os especialistas da Pinnaql se integram às equipes dos clientes para melhorar a conformidade, acelerar prazos, otimizar a prontidão para manufatura e apoiar a transferência de tecnologia do desenvolvimento para a comercialização. Os escritórios estão localizados em Malvern, PA e Indianapolis, IN.

Descrição

• Serve as the primary point of contact for day-to-day issue resolution and escalation • Communicate with company-assigned teams and client contacts through email, calls, and meetings • Address real-time claim-level challenges and escalated issues • Act as a subject matter expert to drive quality and performance integrity • Support the Client Relationship Manager and third-party vendor as part of the service delivery team • Coordinate client meetings and maintain agendas and meeting notes when required • Participate in internal client calls with the company and vendor • Provide vendor guidance regarding client communication, policies, and protocols • Manage day-to-day issue resolution and escalate larger challenges according to established processes • Use client data, performance results, and KPIs to monitor performance and drive proactive communication and KPI improvement • Identify and understand client-level KPI outliers • Support client satisfaction and retention • Serve as a subject matter resource for client and company KPIs and leadership objectives • Monitor the Daily Tracker for assigned clients • Monitor action plan results and Red Flag Action Plans • Partner with the Client Relationship Manager to drive client behavioral changes that improve performance • Initiate At-Risk Accounts as appropriate • Ensure client issues are addressed and resolved accurately and promptly • Complete ticket assignments and initiate tickets for identified issues • Create client policies as needed • Identify innovative solutions and new revenue opportunities supporting clients’ goals

🎯 Requisitos

• Experienced revenue cycle professional • Strong operational knowledge • Client-focused, consultative approach • Experience with all facets of client communication, including email, proposals, telephone calls, and virtual and in-person meetings • Demonstrated commitment to excellent service for both internal and external clients • Proven track record of driving strategic initiatives, leading teams, and achieving high-performance results • Experience working as part of an account team focused on revenue and margin growth, client satisfaction, and client retention • Experience monitoring and analyzing account performance • Background in physician revenue cycle management and practice management • Demonstrated ability to build and maintain strong, long-term client relationships • Practical business development experience • Knowledge of third-party billing and claims processing procedures • Strong work ethic • EMR/EHR experience required • eClinicalWorks experience preferred • Ability to travel up to 25% to client sites based on business needs

🏖️ Benefícios

• Competitive salary • Bonus potential • Medical insurance • Dental insurance • Vision insurance • Life insurance • Paid time off and holidays • Sabbatical opportunities • Parental leave • Remote work opportunity • Up to 25% travel to client sites based on business needs

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