LATAM/Americas EDI Solutions Architect – Implementation

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Pipe17

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🛍️ Comércio Eletrônico

☁️ SaaS

🤝 B2B

💰 $8.000.000 Venture Round em 2021-02

eCommerce • SaaS • B2B

A Pipe17 é uma empresa especializada em gestão de pedidos omnichannel, oferecendo uma solução integrada e automatizada para operações de e-commerce. Sua plataforma, o Order Hub, proporciona recursos para que lojistas e 3PLs processem pedidos com eficiência em múltiplos canais e aplicações, utilizando tecnologia de IA. A Pipe17 integra diversos sistemas de e-commerce, armazéns e ERPs sem a necessidade de grandes recursos de TI. Oferece atualizações de estoque em tempo real, gestão de exceções e permite que as empresas escalem com eficiência, reduzindo os custos operacionais. A empresa foca em simplificar os fluxos de pedidos, aprimorar a conectividade e garantir um crescimento rentável para negócios de e-commerce.

Descrição

• Serve as the primary point of contact for customers during the onboarding process, guiding them through the EDI testing and Pipe17 configuration process. • Collaborate with cross-functional teams including Sales, Product, and Development to ensure seamless onboarding and integration of customer EDI requirements. • Work with and oversee / manage partners who we are looking to bring on for outsourced EDI onboarding. • Develop and maintain strong relationships with customers, understanding their business needs and providing strategic guidance to maximize the value of Pipe17's solutions. • Manage project timelines, deliverables, and resources to ensure successful and timely onboarding of customers. • Provide training and support to customers on the use of Pipe17's platform, focusing on EDI and including troubleshooting and resolving technical issues as needed. • Act as a customer advocate within Pipe17, representing customer feedback and requirements to inform product development and enhancement initiatives.

🎯 Requisitos

• Bachelor's degree in Business Administration, Information Technology, or related field. • Minimum of 3 years of experience in customer success and/or project management, with significant experience in the e-commerce industry. • Solid understanding of Electronic Data Interchange (EDI) processes and standards, with experience in onboarding and managing EDI implementations. • Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines. • Excellent communication and interpersonal skills, with the ability to build rapport and credibility with customers and internal stakeholders. • Proven ability to problem-solve and troubleshoot technical issues, with a customer-centric approach to delivering solutions. • Experience working with cross-functional teams and collaborating effectively to drive customer success. • Knowledge of integration technologies is a plus. • Strong analytical skills and attention to detail.

🏖️ Benefícios

• Competitive salary • Great healthcare + dental + vision coverage • Retirement plan • Pick your own equipment. We'll set you up with whatever Apple laptop + monitor combo you want plus any software you need. • Unlimited vacation policy. Plus we require you to take at least 2 weeks off each year. We see most employees take 4 weeks off per year. This isn't a vague policy where unlimited vacation means no vacation