Regional Account Manager

🕒 Julho 22

🏈 Alabama, Arizona, +18 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Platform Science

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

📦 Logística

🚗 Transporte

☁️ SaaS

Logistics • Transport • SaaS

A Platform Science é uma empresa de tecnologia que oferece soluções inovadoras de gestão de frotas para o setor de transportes. A empresa disponibiliza uma plataforma completa que integra diversos aplicativos para motoristas e ferramentas de back-office, elevando a produtividade, a segurança e o compliance das frotas corporativas. As soluções incluem navegação, ferramentas de compliance e segurança do motorista, além de serviços de analytics e gestão de dados. O marketplace da Platform Science permite integração com uma ampla variedade de soluções de parceiros, oferecendo flexibilidade na gestão de frotas. A plataforma é adotada por grandes frotas corporativas para simplificar operações e melhorar o desempenho de motoristas e veículos.

Descrição

• Act as a trusted advisor for assigned customer accounts and main touchpoint with various Platform Science customers throughout the post-sales customer lifecycle. • Responsible for implementation and long-term account management working across multiple customer teams and with Platform Science Sales, Product Management, Support, and Executive Leadership. • Own the Sr. Mgmt. level relationships at each assigned customer account • Drive customer adoption of Platform Science solutions while ensuring long-term retention • Work with internal teams sharing customer experiences to help drive product roadmaps • Strong verbal and written communication skills including strong technical skills with experience documenting requirements, issues and outcomes • Mentor and train our top customers with a deep desire to help them reach their business goals • Monitor and identify customer health and utilization trends, provide recommendations based on risk and customers’ business needs • Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal • Effectively manage multiple projects and deadlines at the same time • Communicate new solutions and innovation roadmap during Quarterly Business Reviews with your customers

🎯 Requisitos

• Bachelor’s degree, preferably in a technical discipline • 5+ years equivalent industry experience in customer success, implementation, change management, continuous improvement, or similar customer facing role • Ability to learn and stay current on the Platform Science product suite and transportation industry direction • Strong knowledge of DOT/FMCSA Regulations • Familiar with Transportation Management System (TMS) products (i.e. TMW, McCleod, ICC, etc.) and route management or distribution software • Demonstrated experience guiding customers with confidence and integrity • Excellent planning, organization, and implementation skills • Strong interest and passion for coaching and mentoring others • Ability to communicate complex ideas effectively to senior leadership, both verbally and in writing • Proven experience of understanding, organizing and facilitating through customer requests and concerns • Proficiency with Salesforce is a plus • Accommodate travel up to 50% of the time

🏖️ Benefícios

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development