Senior Manager, Solutions Engineering

🕒 Junho 26

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Posit PBC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2009

☁️ SaaS

🏢 Corporativo

📚 Educação

SaaS • Enterprise • Education

Posit PBC é uma empresa de benefício público que desenvolve e mantém softwares de código aberto e comercial para ciência de dados, pesquisa científica e comunicação técnica. A empresa fornece ferramentas focadas em desenvolvedores e serviços gerenciados — como Posit Connect, Posit Workbench, Posit Package Manager, Posit Cloud, IDEs RStudio/Positron, Quarto e Shiny — para ajudar equipes a construir, compartilhar e implantar fluxos de trabalho R e Python em escala, com segurança, governança e suporte para empresas. A Posit também oferece programas de educação e comunidade (Posit Academy, conferências e projetos comunitários) para ajudar os usuários a aprender e adotar a ciência de dados de código aberto.

Descrição

• Oversee the strategy, day-to-day execution, and performance of Solutions Engineering functions. • Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes. • Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. • Build and maintain playbooks, processes, and quality standards across all three functions. • Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement. • Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. • Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product. • Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery. • Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows.

🎯 Requisitos

• Extensive experience in Professional Services, Solutions Engineering, or a related post-sales technical function, including demonstrated success managing teams in a B2B enterprise software environment. • Hands-on experience with complex on-premise or hybrid deployments. Familiarity with the analytics, reporting, or data science software landscape is a strong plus. • Demonstrated ability to build processes, write playbooks, and scale delivery — not just manage individuals. • Experience scoping and delivering SOW-based engagements. Comfort with project economics, capacity planning, and managing to utilization targets. • Ability to connect customer problems to platform capabilities, and to develop frameworks that help SEs do the same at scale. • You actively use AI tools (e.g., coding assistants, LLM-powered workflows, automation) in your own work and understand where they create real leverage vs. hype. You can evaluate AI use cases critically, help your team adopt new tools confidently, and guide customers in applying AI to their analytics and data science workflows. • A manager who grows people, not just manages tasks. You invest in your team's career development and technical depth — including keeping them current on emerging tools and AI capabilities. • Alignment with Posit's mission to support open-source software and the data science community.

🏖️ Benefícios

• 100% of medical, dental, and vision insurance premiums are covered for employees and their families! Fertility and gender-affirming healthcare is included in all of our plans. • Supplemental mental health and wellness benefits are available via Ginger even if you don’t opt in to our insurance plans, including Ginger for teen family members. • Posit's gender-neutral paid parental leave policy covers all new parents, including foster and adoptive parents. • All full-time employees are eligible for 401k enrollment starting on day one. • After six months of employment, Posit provides a substantial yearly match to employee 401K contributions. • An annual profit-sharing bonus for employees recognizes our team’s contributions to company performance across the year. • We are a 100% distributed team. You are also welcome to come into our Boston office. • We offer a $400 monthly reimbursement for coworking space rental if you prefer to work away from home. • Our Lifestyle Savings Account offers an initial deposit of $1800 and then an additional quarterly stipend of $375 to cover the costs of professional development, wellness, financial health, charitable giving, and remote work support. • We provide a flexible environment with a generous vacation policy that encourages a minimum of four weeks PTO per year plus 15 paid company holidays.