Senior Engineer, Collaboration

🕒 Ontem

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

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Presidio

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📦 Logística

🤖 Inteligência Artificial

💰 Private equity em 2011-05

Consulting • Logistics • Artificial Intelligence

A <Presidio> é um provedor global de serviços e soluções de tecnologia que projeta, implementa e gerencia plataformas digitais ágeis e seguras para clientes corporativos. A empresa auxilia as organizações a acelerarem a transformação digital através da migração e gestão em nuvem, engenharia de dados e inteligência artificial, cibersegurança, redes e infraestrutura, colaboração e serviços gerenciados de ciclo de vida. A Presidio também oferece modelos de aquisição, financiamento e consumo, soluções específicas para indústrias e suporte operacional para clientes dos setores regulamentado e público.

Descrição

• Lead end-to-end solution delivery, including complex architecture, design, configuration, testing, and documentation • Collaborate with customers to define functional and technical designs • Lead customer design sessions, effectively setting expectations, understanding business requirements, and representing Presidio with professionalism and technical expertise • Develop and deploy dial plans, call routing, high availability and redundancy features, and QoS designs • Solid understanding of E911 solutions (e.g., RedSky) • Design and implement Cisco Unified Communications Manager, Unity Connection, Expressway, SBC, and UCCX (including scripting) • Deliver enterprise voice and video solutions using Cisco, WebEx Calling MT/DI, Microsoft Teams Calling, and Zoom Collaboration platforms • Document technical solutions including “as-built” documentation, Visio diagrams, and test plans • Apply automation and scripting capabilities to streamline project tasks and improve overall deployment efficiency where applicable • Provide knowledge transfer and admin training to customers • Partner with project managers and team members to deliver successful outcomes • Act as a trusted advisor for customers, recommending improvements and identifying business opportunities • Maintain a strong understanding of Network Infrastructure and Security technologies to effectively troubleshoot and support all components of the collaboration environment • Stay current with emerging technologies and best practices in collaboration and contact center platforms

🎯 Requisitos

• 8+ years of experience in designing, implementing, and supporting Cisco Collaboration technologies • Deep hands-on experience with: • o Cisco Unified Communications Manager (CUCM) • o Cisco Unity Connection • o Cisco Expressway & SBC • o Cisco UCCX (including scripting and design) • o Cisco Emergency Responder • o Cisco WebEx Calling MT/DI • o Microsoft Teams Calling • o Zoom Collaboration Solutions • o Gateways (MGCP, SIP, PRI, FXO, FXS) • o Quality of Service (QoS) on routers/switches • Experience integrating third-party collaboration tools (faxing, call recording, paging, etc.) • Proficiency in server virtualization and cloud collaboration platforms • Strong communication, presentation, and customer-facing skills • Ability to lead projects independently and mentor junior engineers.

🏖️ Benefícios

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities