Solutions Engineer

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🕒 Novembro 3, 2025

🍂 Massachusetts, Texas – Remoto

🍂 Massachusetts – Remote 🤠 Texas – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Privy

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2011

🛍️ Comércio Eletrônico

☁️ SaaS

eCommerce • Marketing • SaaS

Privy é uma plataforma de marketing completa, criada para ajudar negócios online a aumentar as vendas e engajar clientes por meio de campanhas de email e SMS. Com foco em e-commerce, especialmente em lojas Shopify e Wix, a Privy oferece uma variedade de ferramentas, como pop-ups, newsletters por email, soluções de recuperação de carrinho abandonado e SMS Marketing, para ampliar a interação com o cliente. A plataforma prioriza a facilidade de uso, oferecendo modelos personalizáveis, coaching especializado e automações prontas para uso, simplificando o processo de marketing. A missão da Privy é capacitar empresas com ferramentas de marketing poderosas que geram receita sem complexidade, tornando-se uma solução ideal para marcas de todos os tamanhos.

Descrição

• - Develop and maintain deep expertise in Privy’s email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding. • - Partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth. • - Own the end-to-end onboarding experience for new Privy clients — from kickoff to successful launch — ensuring every account is fully set up, trained, and seeing measurable results. • - Run technical discovery sessions: gather requirements, explore creative solutions, explain tradeoffs, and capture insights for our Product team. • - Build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams. • - Support customers and partners using custom or advanced integrations. • - Create technical resources—guides, code snippets, tutorials—that show customers how to implement features and follow best practices. • - Act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth. • - Work with integration partners to ensure smooth, high-quality connections that improve the customer experience.

🎯 Requisitos

• - 3+ years of experience in a sales engineering, solutions engineering, technical support, or similar role. • - Strong knowledge of ecommerce; Shopify ecosystem experience highly preferred. • - Success in customer-facing, revenue-driving roles. • - A “customer-first” mindset and passion for problem solving. • - Technical skills with frontend technologies (JavaScript, CSS, HTML) and the ability to build proof-of-concept integrations using APIs. • - Curiosity and attention to detail—you go deep until you understand how things really work. • - Comfort working across go-to-market, product, and engineering teams. • - Strong communication skills—you can explain complex technical ideas clearly and confidently in live conversations. • - Ability to stay calm under pressure and present equally well to executives and hands-on users. • - A self-starter who thrives in ambiguity and can figure out answers to complex or undocumented questions. • - Experience working with enterprise-level customers is a plus.

🏖️ Benefícios

• - High autonomy with no career ceilings. • - Challenging and interesting work. • - Amazing colleagues. • - Competitive salary and equity. • - Work remotely. • - Covered health, dental, and vision insurance. • - Regular team events and off-sites. • - Unlimited PTO and generous paid parental leave.