Supplier Operations Associate

🕒 Junho 15

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Project Expedition

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2015

🏪 Marketplace

👥 B2C

Marketplace • B2C

A Project Expedition é um marketplace de viagens online que ajuda viajantes a descobrir, comparar, reservar e gerenciar tours, atividades, excursões terrestres e viagens de vários dias ao redor do mundo. A plataforma lista experiências em destinos globais, oferece suporte ao cliente, equiparação de preços, políticas de reserva flexíveis e ferramentas para agentes de viagens e operadores turísticos gerenciarem reservas e indicações. Atende principalmente aos consumidores, enquanto também disponibiliza recursos corporativos e de parceria para profissionais de viagens.

Descrição

• Manage product and pricing updates across the platform • Maintain accurate pricing, availability, and product information across systems • Coordinate product profile updates, including activations and deactivations • Oversee content updates such as inclusions, meeting points, and product descriptions • Identify and escalate data inconsistencies to the appropriate internal teams • Support new product launches and removals • Coordinate with internal stakeholders to launch new products • Review product content, pricing, and availability before products go live • Assess and manage product removals when operational issues arise • Investigate and resolve pricing and operational issues • Research pricing discrepancies using rate sheets, booking records, and internal systems • Determine whether issues are operational or technical in nature • Manage complex supplier issues through resolution while keeping stakeholders informed • Document recurring issues and supplier-specific requirements to improve efficiency • Build and maintain supplier relationships • Conduct regular meetings with Tour Operators to discuss performance, commissions, and growth opportunities • Respond to supplier inquiries and operational requests • Identify opportunities to strengthen supplier partnerships and improve collaboration • Manage supplier account maintenance • Maintain CRM records and supplier contact information • Support commission updates, rebranding initiatives, and account structure changes • Ensure supplier data remains accurate across platforms • Prepare operational reports and performance updates for leadership • Support compliance and reconciliation efforts • Track and follow up on supplier insurance documentation requirements • Partner with internal teams to review compliance processes and identify improvements • Investigate payment disputes and reconcile discrepancies using historical pricing and booking information • Leverage AI to optimize and automate repetitive tasks and processes

🎯 Requisitos

• 2-4 years of experience in operations, account management, supplier support, or a similar role • Strong organizational skills and exceptional attention to detail • Comfortable managing large volumes of data across multiple systems and platforms • Strong problem-solving and analytical abilities • Clear and effective communicator with both internal and external stakeholders • Able to work independently and prioritize competing responsibilities • Experience working with external partners, vendors, or suppliers • Familiarity with APIs and how pricing, availability, and content flow between systems is a plus • Marketplace, e-commerce, or travel industry experience is preferred • Fluent in English with strong written communication skills; additional languages are a bonus

🏖️ Benefícios

• Annual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $9K with 2 completely covered plans) • 401K company plan • Annual work from home budget $500 • Annual training budget of $250 • TSA PreCheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities