Customer Success Team Lead

🕒 Abril 13

🏄 California – Remoto

🏄 California – Remote

💵 $22 - $31 / hora

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

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Promenade Group

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🍽️ Alimentos e Bebidas

💼 Consultoria

📣 Marketing

Food & Beverage • Consulting • Marketing

O Promenade Group é uma plataforma de e-commerce que capacita negócios locais, proporcionando uma experiência de compras online intuitiva e soluções de gestão empresarial abrangentes. A plataforma atende a diversos tipos de negócios, incluindo floriculturas, restaurantes, lojas de bebidas, açougues e pet shops, oferecendo recursos personalizáveis como vitrines online, serviços de marketing e ferramentas para gerenciar pedidos online e em loja. Com mais de uma década de experiência, a Promenade desenvolveu sites otimizados para SEO e compatíveis com dispositivos móveis, projetados para impulsionar as vendas online e aumentar a presença da marca de pequenos comerciantes locais. A empresa é dedicada a ajudar pequenas empresas a prosperar em um mercado híbrido por meio de soluções econômicas que aumentam a receita online e o engajamento dos clientes.

Descrição

• Take ownership of a book of business, ensuring that all your clients receive the value they expect from Promenade. • Maintain high retention and build trust and rapport with your book of business. • Work with our customers to identify their needs, then work with our offshore reps to make sure those needs are met • Identify opportunities to streamline processes and improve efficiency within the team • Handle support requests from your book of business via email and phone. • Triaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team. • Acting as an advocate for Promenade’s partners and providing them with outstanding service while resolving issues in a timely and efficient manner. • Identifying trends and inefficiencies to enhance the support process and improve the user experience. • Be a product evangelist! Helping partners use our Promenade products to change the way local businesses connect with their community.

🎯 Requisitos

• A natural people person and relationship builder • Passionate about serving small businesses and being apart of a growing startup • Tech savvy and can quickly pick up sales/support tools such as Salesforce, Confluence, and proprietary systems • An excellent communicator, both in writing and over the phone • Friendly, optimistic, and have a caring demeanor • Adept at working well under pressure and with tight deadlines

🏖️ Benefícios

• Equity/Stock options in a profitable and rapidly growing company • Great Medical/Dental/Vision coverage • Transportation coverage in the form of parking, rideshare, or metro credit • Fully stocked snack bar & weekly catered lunches • The company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.) • Ability to mold your career and make an immediate impact • Work in a fast-paced, fun environment with an eclectic group of people from all over the world