Customer Success Manager

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🕒 Abril 1

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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CXAI

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏢 Corporativo

🤖 Inteligência Artificial

👥 RH Tech

Enterprise • Artificial Intelligence • HR Tech

O CXAI é uma plataforma empresarial construída com base nos princípios de experiência do cliente (CX) e impulsionada por inteligência artificial (IA), com o objetivo de transformar a experiência do colaborador. A plataforma resolve desafios no ambiente de trabalho ao aumentar o engajamento dos funcionários, otimizar a utilização do espaço e melhorar a experiência no local de trabalho por meio de um aplicativo personalizado. Com tecnologia inteligente, o CXAI integra mais de 100 ferramentas e serviços empresariais para simplificar o acesso a aplicações críticas de negócios. Confiado por empresas da Fortune 500, o CXAI foi projetado para elevar o desempenho dos negócios ao liberar todo o potencial das pessoas, do espaço do escritório e dos recursos de IoT, impulsionando, assim, o crescimento e a produtividade no ambiente de trabalho.

Descrição

• Guide new customers through the onboarding process, ensuring they have a smooth and successful start with our products or services. • Monitor customer usage and engagement with our products, proactively identifying opportunities to drive increased adoption and value. • Build and nurture strong, long-lasting relationships with key stakeholders within customer organizations, becoming a trusted advisor and advocate for their success. • Develop a deep understanding of our products or services and their applications within each customer's unique context. • Collaborate with cross-functional teams, including sales, product, and support, to develop and execute account plans that drive customer success and growth. • Identify opportunities for upselling or cross-selling additional products or services to existing customers, working closely with the sales team to maximize revenue. • Ensure a high percentage of customer renewals by proactively addressing any potential issues or concerns and demonstrating the ongoing value of our solutions. • Collect and relay customer feedback to internal teams, advocating for product improvements and enhancements based on customer needs. • Encourage and support satisfied customers to become advocates, sharing their success stories and referrals.

🎯 Requisitos

• Bachelor's degree in business, marketing, or a related field (MBA a plus). • Proven experience as a Customer Success Manager, Account Manager, or similar role in a SaaS or technology company. • Strong understanding of customer success principles and best practices. • Excellent communication, negotiation, and interpersonal skills. • Analytical mindset with the ability to interpret data and make data-driven decisions. • Exceptional problem-solving and project management skills. • Self-motivated, results-driven, and able to work independently and as part of a team. • Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.

🏖️ Benefícios

• Accommodations are available on request for candidates taking part in all aspects of the selection process. • We celebrate diversity and are committed to creating an inclusive environment for all employees.