Account Director

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🕒 Setembro 29

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

🧑‍💼 Executivo de Contas

👻 Score fantasma 12%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Prometric

1001 - 5000 funcionários

📚 Educação

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

A Prometric é uma líder global em credenciamento e desenvolvimento de habilidades, oferecendo soluções completas de avaliação para organizações, educadores e indivíduos que prestam exames. Com aproximadamente 30 anos de experiência e presença que inclui mais de 8. 000 centros de teste, serviços em mais de 180 países, suporte em mais de 70 idiomas e mais de 25 milhões de horas de exame entregues, a Prometric oferece desenvolvimento de exames, entrega segura em centros e remotamente (ProProctor), ferramentas de avaliação com inteligência artificial (Finetune AI), análises e recursos de preparação. A Prometric atende indústrias como saúde, finanças, tecnologia, governo e educação, focando em programas de avaliação seguros, escaláveis e personalizados, além de credenciamento da força de trabalho.

Descrição

• Manage all aspects of operational, technical, and financial performance for strategic accounts • Ensure delivery of contracted services and attainment and communication of service level compliance • Manage and grow client relationships to drive expansion and renewals across assigned solution areas • Realize revenue and margin targets and maximize sales opportunities by connecting client needs with Prometric offerings and solutions • Develop business partner relationships with existing clients and interact with multiple internal and external contacts • Develop relationships vertically and horizontally from the main point of contact • Engage Prometric resources and leadership for account development and opportunity progression • Lead contract and pricing negotiations • Develop and execute strategic account plans • Manage account profitability to drive revenue growth • Maintain extensive account knowledge, including client business performance, future plans, competitor relationships, and additional vendors • Collaborate with Technology, Test Development, Customer Success, Marketing, and other internal resources • Minimize churn and maximize retention in assigned accounts • Use Prometric’s sales tools, including Salesforce.com, to manage accounts, opportunities, pipelines, and forecasts • Perform other duties as assigned

🎯 Requisitos

• Bachelor’s degree (BA or BS) from a four year college or university or equivalent experience • 3-5 years of professional experience in account management / client services with a proven track record of managing complex solutions • Excellent organizational skills, with emphasis on project management, time management and analytical skills • Demonstrated success using project management tools and methods (e.g., Microsoft Project, Excel, Visio), work breakdown structures, and issues management to direct technology-driven projects • Superior oral and written communication skills with the ability to succinctly articulate business progress, issues, challenges and resolutions • Experience with testing, assessment and certification software and solutions would be viewed as a distinct advantage for candidacy • Strong financial acumen, with experience budgeting and forecasting to manage monthly and annual sales performance • Excellent presentation skills and ability to communicate information, whether technical or non-technical to staff members and customers, in a clear and concise manner • Highly motivated, organized, able to travel, work independently, and possess strong team leadership skills • Technical or product-oriented program experience preferred • Must have diverse knowledge of and experience in the development and operational aspects of products with a demonstrated ability to learn new industries and service

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