Enterprise Client Success Manager – B2B SaaS

🕒 Julho 30

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Prompt Therapy Solutions Inc

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Prompt Therapy Solutions Inc. é uma empresa que fornece soluções de software focadas em terapia, projetadas para aumentar a eficiência e a rentabilidade de clínicas. Oferecem uma gama de funcionalidades, incluindo agendamentos com suporte de IA, gerenciamento de pacientes, ferramentas de faturamento e relatórios. Sua plataforma atende a diversos tamanhos de práticas, desde clínicas iniciantes até grandes empresas, visando otimizar as operações das clínicas e melhorar a satisfação dos pacientes. As soluções de IA da empresa ajudam a agilizar os fluxos de trabalho para funções como recepcionistas, terapeutas, faturistas e proprietários de clínicas. Através de análises avançadas e processos automatizados, a Prompt Therapy Solutions busca modernizar a gestão de práticas e impulsionar o crescimento dos prestadores de terapia.

Descrição

• Responsible for driving customer satisfaction, retention, and expansion among our largest customers • Build strong, long-term relationships and ensure exceptional customer value • Close collaboration with cross-functional teams • Own the enterprise onboarding and go-live experience • Earn the right to be a trusted advisor by providing best practices • Monitor adoption trends and provider feedback to identify gaps, risks, and expansion opportunities • Support client-side change management • Develop and deliver client success reviews focusing on client performance and effectiveness • Maintain a deep understanding of product offerings • Collaborate with team members and management in recommending and implementing improvement opportunities

🎯 Requisitos

• Highly motivated to work in an extremely fast paced role where you will need to work outside normal working hours to support your customers • Proficient in resolving customer concerns, addressing dissatisfied clients • Skilled at identifying customer needs and presenting beneficial upsell opportunities • Ability to work independently with minimal supervision • Ability to travel up to 20% for client meetings or events • Exceptional communication and interpersonal skills • Ability to understand corporate structures, identify key decision makers • Negotiation and influencing skills • A team player, growth-oriented mindset • Proficient in, or ability to learn business intelligence (BI) and advanced reporting software and capabilities • Highly Proficient in MS Excel • Very strong technical skills operating various software platforms • Strong working knowledge of outpatient therapy front office workflows • Preferred: Clinical background and/or licensed rehab therapist experience

🏖️ Benefícios

• Competitive salaries • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Complimentary subscription to digital fitness classes and wellness content • Recovery suite at HQ – includes a cold plunge, sauna, and shower