Senior Customer Success Manager

🕒 Julho 29

🏄 California, Washington – Remoto

🏄 California – Remote ☕ Washington – Remote

💵 $123.100 - $227.000 / ano

⏰ Tempo Integral

🟠 Sênior

🏆 Sucesso do Cliente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Salesforce

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1999

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

O Salesforce é uma empresa líder em software baseado em nuvem que fornece uma plataforma abrangente de gerenciamento de relacionamento com o cliente (CRM). A plataforma conecta todos os dados e equipes da empresa em um sistema integrado e orientado por IA para melhorar as vendas, o atendimento ao cliente e os esforços de marketing. O Salesforce oferece soluções escaláveis para empresas de todos os portes, incluindo pequenas e médias empresas, e fornece soluções específicas para setores industriais que modernizam operações, economizam tempo e reduzem custos. O Salesforce também oferece recursos educacionais através do Trailhead e uma ampla seleção de aplicativos no AppExchange para expandir as capacidades de seu CRM.

Descrição

• Support the Customer Center of Excellence (CoE) • Partner with customers in building and nurturing their internal CoE • Train "Agent Champions" and empower customers to independently iterate, govern, and scale their AI footprint • Monitor agent performance telemetry, success rates, and friction points • Use data-driven insights to recommend optimizations to customer's workflows • Support customer's Agentic Enterprise journey by coordinating with Salesforce teams • Proactively manage the roadmap for contracted licenses and consumption credits • Define, track, and report on quantifiable business impact • Use knowledge of industry processes to identify opportunities for additional AI agents • Identify and neutralize friction that prevents the scaling of Agentforce • Serve as a bridge between customer's operational reality and Salesforce Product and Engineering teams

🎯 Requisitos

• 6+ years of work experience • 3+ years in Customer Success, Professional Services, or Management Consulting • Experience in adoption and change management for enterprise SaaS • Experience participating in or supporting governance frameworks or Steering Committees • Strong ability to interpret platform telemetry, usage data, and performance dashboards • Track record of managing consumption-based accounts • Strong ability to present AI outcomes to senior business stakeholders • A solid understanding of AI/LLM logic • Experience navigating complex business processes within Supply Chain/Manufacturing or Financial Services • Experience working within complex enterprise ecosystems • Familiarity with Data Cloud, Agentforce, or Slack-based workflow automations • Salesforce certifications (e.g., Administrator, AI Associate) a plus.

🏖️ Benefícios

• time off programs • medical • dental • vision • mental health support • paid parental leave • life and disability insurance • 401(k) • employee stock purchasing program