Account Manager

🕒 Julho 27

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ProSites

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2003

🏥 Saúde

📣 Marketing

☁️ SaaS

Healthcare • Marketing • SaaS

A ProSites é uma fornecedora de sites, marketing digital e software de eficiência prática, voltados principalmente para consultórios odontológicos e outros profissionais da comunidade (médicos, veterinários, contabilidade/finanças através da marca CPA Site Solutions). A empresa oferece design e hospedagem de sites odontológicos, SEO, gerenciamento de mídias sociais e publicidade paga (anúncios no Facebook, PPC, Anúncios de Serviços Locais), gerenciamento de avaliações, chat com IA, formulários e pagamentos online, automação de lembretes/recalls, sistemas telefônicos, verificação de seguros e dashboards de prática para adquirir e reter pacientes e automatizar fluxos de trabalho do escritório. A ProSites se comercializa como uma solução turnkey de marketing digital e estilo SaaS para consultórios de saúde e afirma ter milhares de clientes e parcerias com associações odontológicas.

Descrição

• Establish trust and respect with clients • Define client success benchmarks and develop a collaborative relationship with the client to ensure those benchmarks are achieved • Position the agency as a partner who provides leadership, insights, and guidance with the client’s account • Anticipate client issues both inside the agency and within the client’s ecosystem to proactively address any potential risks • Review client strategy, contracts, agreements to make that they are accurate, and address agency promises made • Continuously monitor client feedback to guarantee a continuously high client satisfaction level • Exhibit exceptional organizational skills and maintain up-to-date documentation of all client activities throughout the agency • Have an extremely high level of ownership and responsibility; represent the client internally • Collaborate and offer insight to customer retention by recognizing triggers based on customer behavior • Regular and reliable attendance is expected as this is a full-time position • Other duties as assigned by management

🎯 Requisitos

• 3+ years of proven experience of successful client growth and retention • Highly organized and maintains documentation on every aspect of work • Detail oriented with strong communication skills, written and verbal • Entrepreneurial mentality and client-centric • Motivated, team player, and quickly adapts to change • Work well under pressure in a high volume, fast paced environment • Salesforce knowledge working out of accounts, projects, tasks, and reports