National Director, Client Management

🕒 Março 26

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $124.500 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Protective Life

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1908

💸 Finanças

Finance • Insurance

A Protective Life é uma empresa de serviços financeiros especializada em oferecer seguros de vida e anuidades acessíveis. A empresa oferece uma variedade de produtos de seguro, como apólices de seguro de vida temporário, vida inteira e vida universal, bem como anuidades fixas, imediatas, indexadas e variáveis. A Protective Life auxilia indivíduos no planejamento de seu futuro, incluindo aposentadoria, planejamento patrimonial e proteção financeira para famílias. A empresa enfatiza seu compromisso com a sustentabilidade, envolvimento comunitário e ajuda aos clientes a alcançarem proteção e segurança ao longo de diversas fases da vida. A Protective Life é conhecida por sua forte base financeira e está licenciada para operar em todos os estados, exceto Nova York.

Descrição

• design, build, and lead the Employee Benefits (EB) client service and relationship management model across both the pre-sale and post-sale lifecycle. • oversee Client Managers, Renewal Specialists, and Sales Support—establishing a modern, digitally enabled, high-touch service model that maximizes client retention, relationship expansion, and profitable growth. • leverage technology, analytics, and streamlined workflows to deliver a differentiated service experience for brokers and employers while enabling scalable growth. • build the function from the ground up, establishing organizational structure, service standards, and operating rhythms. • partner closely with Sales, Underwriting, Product, Operations, and Technology teams to ensure a seamless client journey and to create a scalable service model.

🎯 Requisitos

• 5+ years of leadership experience in Client/Account Management within employee benefits, group insurance, or healthcare services. • Demonstrated experience leading multi-layered client-facing teams, including Client/Account Managers, Renewal Specialists, Sales Support, or similar service functions. • Strong command of EB products including Dental, Vision, Life, Short-Term Disability, Long-Term Disability, Paid Leave, and Supplemental Health. • Proven track record of driving client retention, renewal outcomes, and customer satisfaction at scale within broker-led or intermediary distribution models. • Experience building or leading modern, technology-enabled service organizations, including CRM adoption, digital workflows, and data-driven operating practices. • Demonstrated ability to build teams, establish scalable processes, and develop leadership talent within a growing or evolving business environment. • Strong cross-functional leadership skills with experience partnering with Sales, Underwriting, Product, Operations, and Technology teams to deliver coordinated client outcomes.

🏖️ Benefícios

• comprehensive health, dental and vision insurance • mental health benefits • employee assistance program • paid time off • paid parental leave • short-term disability • cultural observance day • contributions to healthcare accounts • pension plan • 401(k) plan with Company matching • ProHealth Rewards platform to improve wellbeing while earning cash rewards