Senior Solutions Engineer – Voice of Customer

🕒 Maio 28

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Quantum Metric

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2015

☁️ SaaS

🏢 Corporativo

💰 $200.000.000 Series B em 2021-01

SaaS • Analytics • Enterprise

Quantum Metric é uma plataforma de análise digital projetada para auxiliar equipes de negócios, tecnologia e análises a entender e otimizar experiências digitais. A plataforma oferece uma variedade de capacidades, incluindo replay de sessão, sumarização de sessão impulsionada por IA, dashboards, análise de jornada e monitoramento e alertas. Quantum Metric ajuda as empresas a identificar e quantificar pontos de fricção, visualizar interações dos usuários e melhorar o desempenho das páginas. Com funcionalidades como análise de aplicativos móveis, construção de segmentos e monitoramento de desempenho, a plataforma fornece insights abrangentes sobre o comportamento do cliente e questões técnicas. Quantum Metric atende a uma variedade de indústrias, incluindo varejo, serviços financeiros, turismo e hospitalidade, telecomunicações, jogos e saúde, sendo confiada por grandes empresas para melhorar a satisfação do cliente e impulsionar o crescimento da receita.

Descrição

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line • Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools • Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points • Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions • Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals • Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides • Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries • Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers • Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

🎯 Requisitos

• Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices • Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets • Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required • Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans • Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences • Strong technical aptitude and ability to quickly master new software and platforms • Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset • Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

🏖️ Benefícios

• Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company) • FSA, DCFSA, and HSA accounts • Employee Assistance Programs (EAP) • Telehealth options • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident • Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program. • Discounts on Pet Insurance • 401k (with employer match) and Options / Equity • 13 company holidays • Unlimited Paid Time Off • Sick leave • Parental/Adoption Leave • Promotional opportunities • Rewards and recognition programs • Robust onboarding and training program • One-time stipend for work-at-home employees • Monthly business expense stipend • Flexible work environments • Employee Discount Program (Perks at Work) • Employee Referral Program • Lead Referral Program • MacBook and awesome swag delivered to your door • Encouraging and collaborative culture • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)