Account Manager

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Quavo Fraud & Disputes

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2015

☁️ SaaS

🏦 Bancário

📋 Conformidade

SaaS • Banking • Compliance

A Quavo Fraud & Disputes é uma fornecedora de soluções de gerenciamento de disputas e fraudes para instituições financeiras. Sua plataforma SaaS (QFD®) e Especialistas em Resolução de Disputas (DRE™) combinam automação, IA agencial, análises avançadas e integrações para acelerar a resolução de disputas de cartões, reduzir perdas, garantir conformidade regulatória e melhorar a experiência do cliente para bancos, cooperativas de crédito, fintechs, processadoras e bancos patrocinadores.

Descrição

• Own a defined portfolios of mid-market and large clients, serving as the primary point of contact throughout the client lifecycle. • Build and maintain trust-based relationships with operational managers, product owners, and key decision-makers within client organizations. • Conduct regular cadence calls, business reviews, and strategy sessions to align on goals, surface risks, and demonstrate ongoing value. • Identify and pursue expansion and upsell opportunities within your portfolio, owning the full expansion sales cycle from discovery through close. • Monitor account health indicators (usage, support trends, sentiment) and proactively intervene before issues escalate. • Drive net revenue retention by minimizing churn and positioning clients for long-term success on the Quavo platform. • Develop success plans that map client goals to Quavo capabilities, creating clear roadmaps for product adoption and expansion. • Track and report on expansion pipeline, renewal forecasts, and account health metrics to leadership on a regular basis. • Develop working knowledge of the Quavo platform to guide clients on configuration, best practices, and optimal product utilization. • Partner with the Marketing team to generate referrals and case study opportunities from satisfied clients. • Maintain accurate client records, opportunity tracking, and health documentation in CRM tools. • Provide account scorecards and sentiment summaries to leadership, surfacing insights and flagging accounts that need additional attention. • Resolve or escalate client issues within defined SLAs, ensuring timely communication and follow-through. • Contribute to internal knowledge sharing by documenting common client challenges, solution patterns, and escalation outcomes.

🎯 Requisitos

• 3+ years of experience in client success, account management, or a client-facing role within a SaaS, fintech, or financial services environment. • Demonstrated ability to manage a portfolio of clients with ownership of both retention and growth outcomes. • Track record of building productive relationships with operational, mid-level and executive stakeholders at client organizations. • Comfortable running discovery conversations, Business Reviews and owning expansion opportunities end-to-end, including negotiation and close. • Strong written and verbal communication skills; confident presenting to groups of executive and C-level stakeholders. • Organized and self-directed; able to manage multiple clients and competing priorities without close supervision. • Ability to travel up to 25% of the time (depending on territory)

🏖️ Benefícios

• Competitive base salary plus bonus and commission tied to retention and expansion targets