Senior Operations Associate

🕒 Junho 17

🗽 New York – Remoto

🗽 New York – Remote

💵 $68.800 - $78.800 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Quorum Federal Credit Union

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1934

🏦 Bancário

💸 Finanças

Banking • Finance

A Quorum Federal Credit Union é uma instituição financeira focada nos membros, oferecendo produtos e serviços bancários para consumidores, incluindo uma variedade de contas correntes e de poupança (incluindo poupança de alto rendimento e a prazo), hipotecas, empréstimos sobre o valor da casa e HELOCs, cartões de crédito, empréstimos estudantis e ferramentas de banco digital. A cooperativa de crédito oferece planejamento financeiro, gestão de patrimônio, seguros e serviços de planejamento patrimonial, acesso a uma rede nacional de ATMs sem taxas extras e recursos educacionais voltados para melhorar o conhecimento financeiro dos membros. Fundada em 1934, a Quorum enfatiza taxas competitivas, conveniência digital e atendimento ao membro.

Descrição

• The Senior Operations Associate supports day-to-day deposit, Real Time Payments, and EFT activity, including ACH and wires. • The role also supports process improvement, operations projects, and the design and maintenance of policies and procedures. • This person plays a key role in how we use systems, automation, and AI-assisted tools across Operations. • The ideal candidate must be competent and able to learn quickly, be highly detail oriented, and be comfortable working with many different systems. • They help coordinate and schedule daily work for EFT, ACH, and wire processing and act as a point of contact for the department when the Operations Manager is unavailable. • They support plans for electronic funds processes and member servicing. • They work on projects tied to system updates, service enhancements, and process changes, and keep their work current in project and ticketing tools that follow Agile-inspired practices. • They lead or support process reviews and testing and help translate findings into production changes. • They identify high-volume, rules-based work that can be automated, including through RPA and AI-assisted workflows, and work with stakeholders to define requirements, test solutions, and measure impact.

🎯 Requisitos

• At least four years of transactional processing experience in a bank or credit union, with at least two years in a similar Operations role; project experience preferred, supervisory experience a plus. • Intermediate to advanced Excel (lookups, pivot tables, data cleansing) and comfort working with data exports and dashboards; experience with basic data querying (e.g., SQL or BI tools) preferred. • Experienced working with payment systems, or RPA/automation tools (e.g., workflow engines, bots, scripting, or rules engines). • Strong knowledge of rules and regulations governing transactional processing in financial institutions. • Strong analytical, problem-solving, organizational, communication, decision-making, and time management skills, with the ability to manage multiple priorities and meet critical deadlines with a high level of accuracy. • College degree preferred. • Must reside within the United States.

🏖️ Benefícios

• Excellent health insurance packages with a Health Reimbursement Account option • Life, AD&D, Short-Term Disability and Travel Insurance • 401k plan with company match dollar for dollar up to 6 percent* • Generous time-off policy with paid time off (PTO), volunteer time off (VTO), birthday PTO, and company-observed holidays • Monthly stipend for wellness activities and mental health* • Tuition reimbursement • Pet Benefits, including insurance, discounts, “pawternity” PTO day, and more • Bonus/commission plan for qualifying roles • Employee perks (including mortgage discounts!) • PTO purchase and sell-back programs • Rewards and peer recognition programs • Trust-based, out-come oriented remote work environment for most roles * After 6 months of service