Product Build Coordinator

🕒 Junho 30

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Railbookers Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1972

🏨 Hospitalidade

📦 Logística

✈️ Turismo

Hospitality • Logistics • Travel

O Railbookers Group é uma empresa de viagens e operadora de turismo que projeta e vende pacotes de férias ferroviárias personalizáveis em todo o mundo através de suas marcas Railbookers e Amtrak Vacations. Atende tanto consumidores quanto consultores de viagem, oferecendo itinerários bem elaborados, acomodações, opções de passeios e refeições em trens de luxo e trens noturnos, com ênfase na simplificação de viagens ferroviárias complexas em múltiplos países e sustentabilidade.

Descrição

• Manage all aspects of building all components (hotel, activities, train, cruise, etc.) of the travel products in the operational/booking systems. • Demonstrate strong project management and organizational skills, multitasking ability, and work effectively with internal stakeholders across functions. • Load all contract details including room types, rates, inventory, and taxes with a high degree of accuracy. • Update the system in a timely manner when rate and/or terms change. • Accurately input all service types of inventories and maintain inventory reductions provided by suppliers. • Identify and resolve potential impact to existing bookings. • Complete pricing application based on current business practices. • Proof for accuracy of both inputs and outputs. • Meet all Key Performance Indicators (KPI) for each task. • Update all systems and internal communications related to vendor changes and passenger requests. • Handle product build inquiries that come into the help desk/chats. • Regularly maintain department documentation to ensure updated processes are incorporated. • Work closely with Systems and Innovations teams to enhance booking system. • Build productive and stable working relationships with internal functional team and cross-functional teams, with some support and supervision from senior team members. • Work on problems of moderate scope where analysis of situations or data may be required. • Exercise judgment within the scope of role or defined procedures to determine appropriate action. • Provide suggestions for improvements in content processes. • Proactive checks on products, services, travel documents, websites, and other areas where content is delivered. • Perform all other duties as assigned.

🎯 Requisitos

• Bachelor's degree preferred. • Minimum of 2+ years of relevant experience. • Must be comfortable communicating with internal and external customers and vendors through various means of communication including phone calls. • Well-organized and extremely detail-oriented. • Proven ability to establish and meet deadlines. • Ability to multi-task on multiple projects at once. • Analytical skills and strategic thinking. • Experience working with databases and systems. • Proactive approach to improving processes and tasks. • Computer proficiency in Microsoft Office.

🏖️ Benefícios

• Work from Home • Generous PTO Package • Bonus and Incentive Plans • Medical, Dental, and Vision Insurance Including Optional HSA, Gym Membership Contributions and Healthy Actions incentive (sponsored by Cigna) • Employee Assistance Program • Short-term/Long Term disability Plan • Employer sponsored Life Insurance • Employer-Matched 401(k) • Familiarization Trips (Get paid to experience our vacations!) • Employee and Family/Friend Travel Discounts • Corporate Discounts through Working Advantage • Employee Referral Bonus • Cross-Departmental and Advanced Training Opportunities • Anniversary, Birthday, and Recognition Perks • Years of Service Awards • Annual Reimbursements for Home Office (office expenses, phone, internet)