Customer Success Manager

🕒 Julho 10

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🏆 Sucesso do Cliente

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Recast Software

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

🏥 Saúde

📦 Logística

Consulting • Healthcare • Logistics

Recast Software é uma empresa de tecnologia que oferece um conjunto abrangente de soluções projetadas para apoiar departamentos de TI em várias indústrias, incluindo educação, finanças, governo e saúde. Eles fornecem ferramentas que melhoram a conformidade, aumentam a visibilidade de ativos e reduzem vetores de ameaça de TI. A Recast Software se concentra em otimizar os ambientes do Microsoft Configuration Manager e Intune, fornecendo às equipes de TI maior visibilidade, remediação mais rápida e gerenciamento eficiente de aplicativos de terceiros. Seus produtos, como Right Click Tools e Endpoint Insights, são confiáveis por mais de 70. 000 profissionais de TI globalmente e impactam mais de 60 milhões de dispositivos, ajudando a impulsionar a segurança e a produtividade nas empresas.

Descrição

• Become the main point of contact and champion of your customer portfolio; driving customers towards success and triaging your time and effort to where it will make the most impact. • Develop a deep understanding of Recast’s products, our customers’ environments, and the endpoint management market at large. • Articulate value realized to technical audiences (SysAdmin) and translate into tangible business outcomes that showcase to decision makers (Director, C-Suite) the ROI far exceeds the cost of the tools. • Maintain a consistent cadence of communication to your customers, deploying various channels, 1 to 1, and 1 to many conversations as appropriate to increase product adoption, customer retention, and revenue growth. • Manage the renewal process and work closely with the Account Managers to identify opportunities for expansion. • Identify trends and opportunities across customers, building and deploying scalable playbooks to address these issues and provide value. • Build up a pool of customer advocates and drive customer references and case studies. • Act responsively, with attention to detail, to customer requests. • Proactively identify and solve for “at risk” customers. • Strive to improve internal and external processes across the customer lifecycle to make experiences seamless and delightful for all customers. • Work cross functionally with Support and Product to prioritize recurring issues for resolution, marshaling resources across Recast as needed to support customer success. • Work with Recast systems for the creation, management, and tracking of customer information.

🎯 Requisitos

• 2+ years of relevant work experience managing customer relationships within a technical software company. • Experience carrying a quota and owning a book of business. • Excellent communication skills across mediums and audiences. • Curiosity, empathy, and an eagerness to learn about Recast’s technical & complex tools, our customers, and their environments. • Strong problem solving and critical thinking skills with a can-do attitude. • Highly accountable and self-motivated, comfortable owning projects from conception to follow-through. • Passion for technology with a strong desire to serve a technically adept audience. • Strong organization and prioritization skills. • Proficiency with a CRM tool. • Proficiency with a Customer Success platform.

🏖️ Benefícios

• High level of autonomy • Collaboration with cross-functional teams