Bilingual Operations Manager

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Rehire

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2022

🎯 Recrutamento

👥 RH Tech

Recruitment • HR Tech

A Rehire é uma empresa de headhunting e recrutamento que conecta empregadores a profissionais avaliados para atender a necessidades de contratação flexíveis. Oferece busca direcionada de executivos (headhunting) e recrutamento ágil (Match Staffing), cobrindo todo o ciclo de seleção, desde a captação até a integração, além de fornecer branding do empregador, análises de contratação e integração com sistemas ATS. A Rehire utiliza captação habilitada por IA e triagem automatizada (entrevistas estruturadas e testes técnicos) para identificar rapidamente os melhores candidatos, oferece um modelo de precificação por assinatura por vaga ativa, sem taxas de colocação, e enfatiza a rápida integração (cerca de 48 horas) e práticas seguras de dados.

Descrição

• Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time • Act as the main escalation point for complex client or operational issues • Handle complex or sensitive client conversations directly when necessary • Troubleshoot operational, account-related, payment, platform, and technical issues • Coordinate with external suppliers and internal stakeholders to resolve escalated cases • Monitor workload, priorities, response quality, and overall team performance • Identify recurring issues, escalate critical situations, and recommend process improvements • Onboard, train, coach, and support team members • Maintain visibility over ongoing client cases and ensure follow-up until resolution • Use internal tools and communication channels to keep operations organized and documented • Take ownership of the department so senior management can focus on other areas of the business

🎯 Requisitos

• 3+ years’ experience as an Operations Manager, Customer Support Manager, Customer Success Manager, Team Leader, or similar role • Bilingual English, written and spoken, at C2/C1 level • Previous experience leading and supervising teams in fast-paced environments • Strong customer support experience handling escalations and complex client situations • Ability to manage a high volume of simultaneous conversations and priorities • Excellent troubleshooting, problem-solving, and decision-making skills • Strong sense of ownership and ability to operate independently with limited supervision • Excellent written communication and ability to communicate quickly and clearly through chat • Comfortable learning new digital platforms and troubleshooting technical issues • Strong organizational and time-management skills • Experience working with Meta Ads Paid Media platform (desired)

🏖️ Benefícios

• Competitive salary • Growth opportunities in a global environment • Remote work arrangement