Engagement Manager

🕒 4 dias atrás

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RELX

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏢 Corporativo

🔬 Ciência

Enterprise • Science • Legal

A RELX é uma fornecedora global de análises baseadas em informações e ferramentas de decisão para clientes profissionais e empresariais. A empresa se concentra em permitir que seus clientes tomem decisões melhores, melhorem resultados e aumentem a produtividade aproveitando a tecnologia avançada e os dados. A RELX atende diversos setores, incluindo Risco, Científico, Técnico & Médico, Jurídico e Exposições, oferecendo informações especializadas e ferramentas analíticas que facilitam a tomada de decisões críticas. A empresa está comprometida com a responsabilidade corporativa e em oferecer benefícios à sociedade por meio de seus produtos, contribuindo para o avanço científico, justiça legal e transações de mercado eficazes.

Descrição

• Managing the delivery of contracted services to clients to ensure SLAs and KPIs are met or exceeded • Acting as the primary point of contact and “quarterback” for complex customer engagements, including large enterprise accounts • Developing and maintaining tight control over engagement scope, schedule, risks, dependencies, and budget • Partnering closely with Technical Consultants, Analytics resources, Sales, and other stakeholders to coordinate delivery and resolve issues quickly • Building and maintaining strong client relationships and providing day-to-day client advice and support • Leading executive-ready customer communications, including presentations, quarterly business reviews (QBRs), and ongoing performance discussions • Translating technical and analytical information into clear business outcomes and recommendations for both technical and non-technical audiences • Managing escalations and expectation setting, maintaining a calm and confident presence with senior stakeholders • Identifying opportunities to expand services, promote capabilities, and support contract renewals or additional business, partnering with Account Managers as needed • Supporting post-implementation services such as policy optimization, solution tuning, and business reviews, in addition to implementation delivery • Occasionally supporting customer go-lives outside standard business hours (typically rare, based on customer change windows)

🎯 Requisitos

• Bachelor’s degree or equivalent experience • Experience managing client-facing engagements in a professional services, implementation, customer success, or technical consulting environment • Demonstrated ability to manage complex projects or programs, including scope, schedule, risk, and stakeholder communication • Strong customer relationship management skills, including experience presenting to senior or executive stakeholders • Excellent written and verbal communication skills, including strong PowerPoint presentation capability • Ability to partner effectively across technical and business teams in a matrixed environment • Preferred Qualifications: Experience supporting identity, fraud, risk, financial services, or data-driven analytics solutions • Experience working with enterprise customers, including long-term engagements and multi-stakeholder programs • Comfort operating in technical environments, including exposure to analytics, data concepts, or SQL (nice to have) • Familiarity with Microsoft tools used heavily in customer delivery environments (Teams, Outlook, PowerPoint, Excel)

🏖️ Benefícios

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits • Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan • Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice