Director of Operations

🕒 Julho 28

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

👻 Score fantasma 7%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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RemodelBoom

SiteLinkedInTodas as Vagas

11 - 50 funcionários

📣 Marketing

🤝 B2B

Marketing • B2B

A RemodelBoom é uma empresa de geração de leads baseada em desempenho, focada em empresas de melhoria residencial. Oferecemos geração de compromissos com pagamento por desempenho — os clientes só pagam por leads que se convertem em compromissos marcados. Os serviços incluem configuração completa (rastreio, mensagens, tecnologia), prazos de lançamento rápidos, sem custos iniciais, sem taxas de retenção e sem contratos de longo prazo. Nosso foco está em verticais de melhoria residencial, como janelas e portas, banheiros, revestimentos, telhados, pisos, porões, energia solar, calhas, pintura e cozinhas. A empresa enfatiza resultados mensuráveis, desempenho voltado para o cliente e ampliação de pipelines para empreiteiros de melhorias residenciais. Oferecemos demonstrações, estudos de caso e afirmamos gerenciar o agendamento de compromissos para proprietários prontos para conversar.

Descrição

• Own the company-wide strategy and operating plan for reducing churn and increasing client retention • Identify the principal drivers of churn and establish client health indicators, reporting, and early-warning processes • Develop and improve onboarding, ongoing engagement, performance review, renewal, and reactivation processes • Directly manage and hold accountable the Account Management Team Lead, including setting priorities, reviewing team performance, and ensuring the Account Manager team delivers strong client retention and service outcomes • Lead the design, testing, and launch of new service lines • Define the business case, delivery model, technology and staffing requirements, operating procedures, and success metrics for each new offering • Run structured pilots, assess client results and unit economics, and recommend whether each service should be refined, scaled, or discontinued • Integrate successful offerings into the company's sales, fulfillment, account management, and reporting processes • Own daily service delivery, capacity planning, workflow management, quality assurance, and operational issue resolution • Run the operating cadence, including OKRs, weekly KPI reviews, dashboards, documentation, and follow-through on agreed actions • Build, document, and continuously improve scalable processes and standard operating procedures across the business • Lead the adoption of AI tools that support the human texting team, improve productivity and consistency, and strengthen quality control, including the selection and management of appropriate technical talent or vendors • Identify and eliminate unnecessary cost, complexity, and manual work while protecting client outcomes and service quality

🎯 Requisitos

• Demonstrated operations leadership experience within a small, fast-growing company • A measurable track record of reducing churn, increasing retention, or materially improving the customer lifecycle • Experience launching new services, products, channels, or operational capabilities from concept through implementation • Strong team leadership and performance-management skills, including experience managing managers or functional leads • Practical fluency with AI, automation, and process redesign, with evidence of using technology to augment teams and improve manual workflows • Strong analytical and commercial judgment, with the ability to translate data into priorities and action • Clear communication, high accountability, and the ability to operate autonomously while partnering closely with the founder • Experience leading operations within a B2B online service-based business is preferred; experience serving the home improvement industry is a bonus

🏖️ Benefícios

• Profit sharing based on performance • Healthcare coverage and additional employee benefits • Unlimited paid time off • Fully remote working arrangement • Meaningful scope, autonomy, and a path to broader executive responsibility as the company grows