Employee Experience Specialist – Americas, US/Canada/LATAM

🕒 Junho 18

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RemotePass

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2020

💼 Consultoria

📦 Logística

🏥 Saúde

💰 $5.500.000 Series A - RemotePass em 2024-03

Consulting • Logistics • Healthcare

RemotePass é uma plataforma baseada em nuvem que auxilia empresas a integrar, gerenciar e pagar suas forças de trabalho globais e locais, incluindo contratados, funcionários sob regime de Employer of Record (EOR) e contratações diretas. Ela simplifica a gestão de RH, folha de pagamento, conformidade, benefícios e gestão de despesas (incluindo cartões de despesa emitidos pela empresa) em mais de 150 países, oferecendo integrações com ferramentas comuns de RH e contabilidade, e fornece recursos de segurança e conformidade, como adesão ao SOC2 e GDPR. A RemotePass se posiciona como uma solução completa de SaaS para RH e folha de pagamento para empresas em expansão internacional.

Descrição

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support in the Americas region. • Escalate medium- and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed. • Maintain strong, professional communication with employees to ensure a smooth experience. • Support onboarding workflows for new hires in Americas, ensuring compliance and coordination with internal teams and external partners. • Assist with mobility-related coordination (e.g. relocations, document management, employment documentation). • Ensure onboarding documentation and procedures reflect Americas-specific requirements. • Manage open tickets, ensuring timely responses and accurate prioritization. • Keep records up to date across platforms like Monday.com, Dropbox, and HRIS. • Help organize internal documentation and training resources under the guidance of the EX Manager. • Assist with operational tasks and process execution to ensure smooth daily workflows. • Identify trends in employee queries and provide input for improving processes and documentation. • Support EX team projects and initiatives as needed. • Collaborate closely with the Employee Experience team on routine tasks and projects. • Maintain strong working relationships with cross-functional teams and external stakeholders. • Receive ongoing mentorship and training to grow in scope and responsibility.

🎯 Requisitos

• 4+ years of experience in HR support, onboarding coordination, or employee mobility, preferably with exposure to Americas markets. Particularly the following countries: • - US • - Canada • - Mexico • - Brazil • - Familiarity with onboarding processes and employment documentation in international contexts. • - Strong organizational and multitasking skills; attention to detail is a must. • - Excellent written and verbal communication in English. • - Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox). • - Comfortable working in a fast-paced, fully remote team. • - A proactive, service-oriented mindset with a genuine interest in people operations and global HR.