IT Support Agent

🕒 3 dias atrás

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Suporte de TI

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Rentokil Pest Control North America

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1930

🏥 Saúde

📦 Logística

👥 B2C

Healthcare • Logistics • B2C

A Rentokil Controle de Pragas América do Norte é uma empresa especializada em serviços de controle de pragas na América do Norte. Eles oferecem soluções para propriedades residenciais e comerciais para gerenciar e eliminar pragas de forma eficaz. Conhecida por sua ampla experiência em manejo de pragas, a Rentokil foca em fornecer serviços seguros, eficazes e ambientalmente responsáveis para resolver problemas de pragas, desde insetos até roedores. Seus programas abrangentes são projetados para proteger a saúde, a propriedade e a qualidade do meio ambiente.

Descrição

• Provide frontline, level-one technical support to end users across all business areas • Receive and handle colleague support or fulfillment requests through calls, chat, service tickets, and other inbound interactions • Provide information to enable incident resolution and promptly allocate unresolved calls or tickets • Maintain support records and advise relevant persons of actions taken • Manage daily support incidents under direct supervision according to documented guidelines and procedures • Attend team operational meetings and training to remain current with system and process changes • Provide users with instructions and best practices for systems, products, and services • Present information and advice on software licensing and compliance obligations such as the Data Protection Act • Ensure user assistance requests are handled promptly and effectively within agreed service levels • Provide personal advice and guidance so users effectively use available facilities • Follow ITGC and security policies for accessing and providing access to systems and applications • Educate colleagues on compliant and secure system access

🎯 Requisitos

• Entry-level position; 0–3 years of experience required • Experience working in a service desk providing support to a complex customer base • Experience diagnosing and resolving IT-related support requests involving hardware, software, and applications • Good interpersonal skills • Well-organized, practical, and attentive to detail • Understanding of installing hardware and software; expertise in installation areas • Familiarity with relevant methodologies, tools, and techniques • Ability to quickly learn a new business area's objectives, structures, operations, and policies • Ability to determine and document IT and business partner requirements in business cases or requirements summaries • Ability to communicate complex technical information concisely, verbally and in writing • Intellectual curiosity and business acumen • Customer focus • High School degree OR equivalent professional certification OR equivalent work experience • Must comply with ITGC and security policies • Drug Free workplace

🏖️ Benefícios

• Benefits start Day 1 for full-time colleagues with no waiting period • Multiple avenues to grow your career • Training and development programs • Tuition reimbursement benefits for full-time colleagues • Medical, dental, vision, disability, and life insurance • 401(k) retirement plan with company-matching contributions • Vacation days and sick days • Company-paid holidays and floating holidays • Health, safety, and flexibility-focused workplace