Associate Account Manager, Bilingual Preferred

🕒 Julho 13

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💼 Executivo de Contas

🚫👨‍🎓 Sem graduação necessária

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Republic Services

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1998

💼 Consultoria

📦 Logística

Consulting • Logistics • Environmental Solutions

A Republic Services é um provedor líder em soluções ambientais abrangentes, especializado em reciclagem, gestão de resíduos e serviços de sustentabilidade. A empresa se associa a clientes residenciais e comerciais para criar comunidades mais limpas, seguras e saudáveis, impulsionando a sustentabilidade ambiental através de práticas e tecnologias inovadoras. Seus serviços incluem tratamento de resíduos sólidos e perigosos, aluguel de caçambas e resposta a emergências, todos direcionados a ajudar os clientes a alcançar suas metas de sustentabilidade.

Descrição

• The Associate Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. • Responsible for making outbound calls and receiving inbound calls to retain business with Republic Services’ smaller, less complex commercial and industrial customers. • Increasing the level of penetration in his or her existing customer base by selling the full suite of Republic Services products. • Effectively maintains and retains existing customers by proactively reaching out to existing customers on a daily basis. • Develops and maintains a thorough knowledge of the Company’s available services, lines of business, pricing structures, and offers additional services as appropriate to assigned existing customers. • Performs contractual re-signs on existing customers to extend customer relationship and increase customer profitability where appropriate. • Responds to all cancellation requests in alignment with the established escalation policy. • Proactively communicates with or responds to customers in support of company pricing initiatives. • Utilizes Salesforce on a daily basis, schedules and documents all activities such as calls, meetings and proposals. • Responsible for capturing customer emails, minimizing rate restrictions and customer credits. • Increases customer penetration by selling full suite of Republic Services products. • Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships. • Performs other job-related duties as assigned.

🎯 Requisitos

• High school diploma or G.E.D. (Required) • 0 - 2 years of customer service experience. (Required) • Bilingual in English & Spanish • Reside in TX • Proactive & retention sales experience • Customer Services experience within a high call volume setting

🏖️ Benefícios

• Comprehensive medical benefits coverage • Dental plans and vision coverage. • Health care and dependent care spending accounts. • Short- and long-term disability. • Life insurance and accidental death & dismemberment insurance. • Employee and Family Assistance Program (EAP). • Employee discount programs. • Retirement plan with a generous company match. • Employee Stock Purchase Plan (ESPP). • Paid Time Off (PTO)