Account Manager

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Reserv Claims

SiteLinkedInTodas as Vagas

1 - 10 funcionários

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

SaaS • B2B • Artificial Intelligence

A Reserv Claims é uma fornecedora B2B de SaaS e administradora de terceiros (TPA) especializada em sinistros de seguros de bens e responsabilidade civil (P&C). A empresa combina um motor de automação de sinistros impulsionado por IA, uma rede de reguladores treinados, fluxos de trabalho configuráveis e análises/APIs para ajudar seguradoras, MGA's e subscritores a processar sinistros de forma mais eficiente e oferecer melhores resultados. A Reserv enfatiza uma stack de tecnologia moderna, relatórios orientados por dados, serviço personalizado ('white-glove') e operações globais na América do Norte, Reino Unido e União Europeia.

Descrição

• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts. • Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria. • Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement. • Stay informed on industry trends, regulations, and competitive shifts that may impact your customers. • Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops. • Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales. • Execute customer success strategies tailored to your customer segment and business priorities. • Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives. • Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication. • Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements. • Support seamless handoffs from Onboarding to post-go-live engagement. • Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization. • Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.

🎯 Requisitos

• 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery • Are passionate about building strong customer partnerships and delivering measurable value • Have experience running performance business reviews or executive business reviews with enterprise customers • Thrive in cross-functional environments and can influence without authority • Possess strong organizational and project management skills — able to juggle multiple customers and priorities • Have a deep sense of accountability and ownership; you don’t let balls drop • Bring curiosity and creativity to problem solving • Are excited to help build — not just execute — a world-class CS function • Have an understanding of the P&C Insurance industry and claims value chain (a plus)

🏖️ Benefícios

• Generous health-insurance package with nationwide coverage, vision, & dental • 401(k) retirement plan with employer matching • Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! • Generous family leave policy after 8 months of continuous work • Work from anywhere to facilitate your work life balance • Apple laptop, large second monitor, and other quality-of-life equipment you may want. • Technology is something that should make your life easier, not harder!