Project Manager

🕒 5 dias atrás

🇲🇽 México – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

👻 Score fantasma 22%

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Resolv Global

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

💼 Consultoria

🤝 B2B

🎯 Recrutamento

Consulting • B2B • Recruitment

A Resolv Global é uma fornecedora global de BPO e staffing que oferece atendimento ao cliente escalável e multilíngue, suporte técnico e soluções de back-office através de uma rede de seis centros de entrega e equipes remotas em vários continentes. A empresa dá suporte a mais de 18 idiomas, oferece modelos de staffing híbridos e de trabalho em casa, e proporciona cobertura 24/7 para clientes corporativos, incluindo empresas da Fortune 500. A Resolv Global foca em soluções de força de trabalho habilitadas pela tecnologia e movidas pelas pessoas para ajudar empresas a expandirem para novos mercados e manter qualidade de serviço consistente ao redor do mundo.

Descrição

• Manage the day-to-day delivery of assigned BPO projects • Work with clients to understand needs, expectations, priorities, and concerns • Build and maintain professional client relationships • Identify and address issues affecting client satisfaction or project performance • Monitor project and operational KPIs • Coordinate with Team Leads and internal teams on performance, quality, productivity, attendance, and service delivery • Manage operational escalations through resolution • Communicate project updates, challenges, risks, and action plans to leadership and clients • Track action items, deadlines, deliverables, and follow-ups • Review performance data and identify trends, challenges, and improvement opportunities • Support coaching, accountability, and performance improvement efforts • Ensure client processes, requirements, and expectations are followed • Improve processes, efficiency, and client experience • Collaborate with internal stakeholders to solve problems and keep projects moving • Provide visibility into project health, performance, and risks • Take ownership of problems and develop practical solutions

🎯 Requisitos

• Based in Mexico • BPO experience is essential • Previous experience managing BPO projects, programs, accounts, teams, or operational initiatives • Strong understanding of KPIs, performance metrics, and operational targets • Experience working directly with clients or supporting Client Success • Excellent verbal and written English communication skills • Strong organizational skills and excellent attention to detail • Strong problem-solving and escalation-management skills • Ability to communicate professionally and confidently with clients and internal stakeholders • Experience working with Team Leads, supervisors, agents, or other operational teams • Strong follow-through and accountability • Ability to manage multiple priorities and keep projects on track • Proactive approach and confidence to take ownership without constant direction • Ability to work independently and effectively in a fully remote environment • Windows 11 PC/laptop • Webcam and headset • Stable, reliable fibre internet with a wired connection • Backup power solution • Microsoft Teams / Office 365 • Strong written and verbal English communication skills • English resume required • Completion of every stage of the hiring process required • Preferred: experience managing BPO projects or accounts supporting US-based clients • Preferred: primary or secondary client-facing experience • Preferred: experience managing client escalations and sensitive situations • Preferred: experience monitoring and improving operational KPIs • Preferred: coordinated multiple teams or departments to achieve project goals • Preferred: experience with project tracking, reporting, action plans, and deliverables • Preferred: experience supporting performance improvement initiatives • Preferred: experience managing remote teams or projects

🏖️ Benefícios

• Fully Remote / Work From Home • Compensation based on relevant experience and qualifications • Opportunity to work closely with senior leadership • Meaningful ownership and responsibility • Opportunity to contribute directly to project performance and Client Success • Collaborative, international working environment