Senior Director, Commercial Delivery – Managed Services

🕒 Novembro 7, 2025

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Resolve Tech Solutions

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

☁️ SaaS

🏢 Corporativo

🤖 Inteligência Artificial

SaaS • Enterprise • Artificial Intelligence

A Resolve Tech Solutions é uma fornecedora líder em soluções de transformação digital, especializada na modernização de SAP e ERP, serviços em nuvem e inteligência artificial. Com mais de 25 anos de experiência, ajuda empresas a integrar e modernizar sistemas utilizando sua expertise em engenharia de dados, análises de big data e cibersegurança. Seus serviços incluem a migração para SAP S/4HANA, serviços gerenciados de nuvem em AWS, Azure e Google Cloud, e implementação de tecnologias de Internet das Coisas. A Resolve Tech Solutions trabalha com diversos setores, incluindo energia, varejo, telecomunicações e governo, oferecendo projetos de modernização completos para melhorar a inteligência de negócios e a eficiência operacional.

Descrição

• Oversee day-to-day operations, ensuring SLA compliance, incident closure, and proactive issue prevention. • Govern delivery operations across multiple Commercial accounts, managing both SAP and non-SAP workloads. • Lead tactical initiatives such as OS patching, DR drills, system upgrades, and cloud migrations. • Drive operational maturity through ITIL practices and continuous improvement programs. • Conduct regular service reviews (QBRs, MSRs) and executive reporting through dashboards and performance metrics. • Maintain accurate documentation and reporting for delivery milestones and KPIs. • Manage client escalations with urgency and transparency, maintaining strong and trusted relationship. • Use ServiceNow and Jira to track tasks, incidents, problems, and changes across delivery streams. • Coordinate activities across AWS, Azure, and GCP environments — ensuring security, performance, and compliance. • Collaborate with Cloud Architects to optimize cost, automation, and resiliency. • Ensure SAP and non-SAP workloads follow hyperscaler best practices (e.g., HANA sizing, DR design, clustering). • Demonstrate working knowledge of key cloud components such as EC2, S3, IAM, VPC, Azure VM/Storage/AD, and GCP Compute/Networking. • Mentor tower leads, engineers, fostering a culture of accountability and excellence to drive engagement and operational excellence. • Support workforce planning, hiring, onboarding, and performance management for delivery teams.

🎯 Requisitos

• 10+ years of progressive experience in IT Managed Services, Cloud Delivery, or Infrastructure Operations, including large-scale enterprise environments. • 3+ years in a leadership role (e.g., Delivery Lead, Engagement Manager, or Operations Director) managing cross-functional technical teams and client portfolios. • Demonstrated experience managing multi-cloud delivery operations (AWS, Azure, and GCP) and complex enterprise workloads. • Proven ability to use ServiceNow (Incident, Change, Problem, CMDB, Reporting) and Jira/Confluence (project tracking, sprint management). • Strong understanding of cloud and infrastructure delivery models, automation, and cost optimization strategies. • Experience managing SAP and non-SAP workloads in hybrid or cloud environments (S/4HANA, ECC, HANA DB). • Familiarity with compliance frameworks such as FedRAMP, ITAR, DISA STIG, and industry security standards. • Proven ability to manage delivery P&L, drive financial performance, and improve resource utilization. • Excellent executive communication, stakeholder management, and presentation skills. • Demonstrated ability to lead large, distributed teams with empathy, accountability, and collaboration. • Data-driven mindset with strong analytical and problem-solving capabilities. • Deep understanding of ITIL principles and operational governance frameworks. • Strategic and operational agility with the ability to thrive in a fast-paced, matrixed organization. • Demonstrates resiliency with the ability to quickly adapt to changes and challenges. • Certifications preferred: PMP, ITIL v4, AWS Certified Solutions Architect / Azure Administrator / GCP Professional Cloud Architect, Linux/Windows Certification, COMPTIA Sec+/Network+.

🏖️ Benefícios

• None